Online Customer Success Assistant

Job Description:

Starlink Qatar is seeking a motivated and driven Online Customer Success Assistant to join our dynamic team in Doha. As an Entry Level position, this role is perfect for someone who is looking to kickstart their career in the customer service field.

Responsibilities: - Provide exceptional customer support through various online channels such as email, chat, and social media - Assist customers with product inquiries, order tracking, and issue resolution - Work closely with the sales and marketing teams to ensure customer satisfaction and retention - Create and maintain customer accounts, ensuring accurate and up-to-date information - Analyze customer feedback and suggest improvements to enhance the overall customer experience - Collaborate with other departments to streamline processes and improve efficiency

Requirements: - Bachelor's degree in Business Administration or a related field - 1 year of experience in customer service or a similar role - Strong communication skills and the ability to empathize with customers - Excellent time management skills and the ability to prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Experience with online customer service platforms is a plus - Must be driven, motivated, and eager to learn - Strong presentation skills for communicating with customers and colleagues

Benefits: - Travel and spending expenses covered for work-related trips - Medical coverage for you and your family - Free food provided during working hours - Opportunity to grow and advance within the company

Working Environment: At Starlink Qatar, we pride ourselves on being a company that transcends borders and promotes collaboration on a global scale. Our diverse team values teamwork, innovation, and growth, creating an inclusive and supportive work environment for all employees.

Equal Opportunity Statement: Starlink Qatar is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any classification protected by law.

Deadline to Apply: May 13, 2024

If you are a motivated individual with a passion for customer service and are looking to grow your career in a collaborative and inclusive environment, we encourage you to apply for the Online Customer Success Assistant position at Starlink Qatar. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.