Online Customer Success Associate

Job Description:

We are seeking a passionate and resilient Online Customer Success Associate to join our team at Mall of Qatar in Doha. As an Associate Level position, this role requires at least 3 years of experience in a customer success or related field.

Responsibilities: - Provide exceptional customer service to online customers through various channels such as email, chat, and social media - Understand customer needs and issues, and proactively work to resolve them in a timely and efficient manner - Collaborate with other departments such as marketing, sales, and operations to ensure a seamless customer experience - Analyze customer data and feedback to identify trends and areas for improvement - Develop and deliver presentations to internal stakeholders on customer success metrics and strategies - Assist in the development and implementation of customer success strategies and initiatives - Monitor and report on customer success KPIs to track progress and performance

Requirements: - Bachelor's degree in Business Administration or a related field - Strong communication skills and ability to build rapport with customers - Demonstrated experience in customer success or a related role - Proficiency in Microsoft Office Suite and CRM software - Ability to work in a fast-paced environment and adapt to changing priorities - Presentation skills and ability to analyze data to drive decision-making

Personality Traits: - Passionate about delivering exceptional customer service - Resilient in the face of challenges and setbacks

Soft Skills: - Strong presentation skills - Analytical mindset

Benefits: - Company transportation - Visa sponsorship - Free accommodation

Working Environment: At Mall of Qatar, we prioritize quality in all aspects of work, products, and services. We value teamwork, innovation, and continuous improvement.

Deadline to apply: May 8, 2024

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, disability, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.