Online Customer Support Officer

Job Description:

MEEZA is seeking a dedicated and motivated Online Customer Support Officer to join our team in Doha, Qatar. As a key member of our customer support team, you will be responsible for providing excellent service to our online customers, resolving any issues or concerns they may have, and ensuring their overall satisfaction with our products and services.

Responsibilities: - Responding to customer inquiries and concerns via email, chat, or phone in a timely and professional manner - Providing product information, troubleshooting technical issues, and assisting customers with online transactions - Handling customer complaints and escalating any complex issues to the appropriate team members - Conducting research and analysis to identify trends or patterns in customer feedback and make recommendations for improvement - Collaborating with other team members to improve customer service processes and procedures - Maintaining accurate records of customer interactions and transactions in our database - Staying up-to-date on product knowledge, industry trends, and best practices in online customer support

Requirements: - Bachelor's degree in a related field - Minimum of 3 years of experience in customer service or online support - Excellent communication skills, both written and verbal - Strong analytical and research skills - Ability to work independently and as part of a team - Motivated and passionate about providing exceptional customer service - Ability to adapt to change and work efficiently in a fast-paced environment

Personality Traits: Motivated, Passionate Soft Skills: Analysis, Research

Benefits: - Paid overtime - Free accommodation - Training & professional development opportunities

Working Environment: At MEEZA, we foster a flexible environment that adapts to change with speed and efficiency. We believe in creating a supportive work culture where team members are empowered to excel and grow in their roles.

Equal Opportunity Statement: MEEZA is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all team members feel valued and respected.

Deadline to apply: 2024-05-31

Join our team at MEEZA and help us deliver top-notch online customer support to our valued customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.