Online Support Representative

Job Description:

Qatar Aluminum Limited is seeking a hardworking and confident individual to join our team as an Online Support Representative in Doha. As an Entry-level position, this role is perfect for someone with 1 year of experience who is looking to kickstart their career in customer service and online support.

Responsibilities: - Provide excellent customer service via online channels such as email, chat, and social media - Assist customers with product inquiries, technical issues, and troubleshooting - Respond to customer feedback and reviews in a professional and timely manner - Collaborate with other departments to address customer needs and escalate issues when necessary - Maintain accurate records of customer interactions and transactions

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills and the ability to present information clearly and effectively - Strong emotional intelligence to handle difficult customer situations with empathy and professionalism - Ability to work in a fast-paced environment and prioritize tasks effectively - Proficiency in Microsoft Office and online communication tools - Bachelor's degree in a relevant field is preferred

Personality Traits: - Hardworking - Confident

Soft Skills: - Presentation skills - Emotional intelligence

Benefits: - Vision insurance - Profit sharing - Company transportation

Working Environment: At Qatar Aluminum Limited, we strive to spark creativity and motivation in an environment that inspires greatness. Join our team and be part of a culture that values innovation and teamwork.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Qatar Aluminum Limited is an equal opportunity employer and we welcome all qualified candidates to apply for this position without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.