Support Specialist - Work from home

As a Support Specialist at Katara Hospitality, you will be responsible for providing remote support to our internal teams and external clients. Your main objective will be to ensure the smooth operation of our systems and processes, troubleshoot any technical issues that may arise, and provide top-notch customer service at all times.

Responsibilities: 1. Provide technical support to internal teams and external clients via phone, email, or chat. 2. Troubleshoot software and hardware issues, and escalate complex problems to the appropriate teams. 3. Document and track all support requests and resolutions in our ticketing system. 4. Assist with the installation and setup of software and hardware for new employees or clients. 5. Collaborate with cross-functional teams to improve processes and enhance the overall customer experience. 6. Participate in ongoing training and development programs to stay up-to-date on the latest technologies and best practices. 7. Contribute to the creation and maintenance of support documentation and knowledge base articles.

Requirements: 1. 3 years of experience in a technical support role. 2. Passionate and dedicated to providing exceptional customer service. 3. Strong communication and interpersonal skills. 4. Excellent time management and organizational abilities. 5. Ability to work independently and remotely. 6. Proficiency in using help desk software and remote support tools. 7. Knowledge of basic networking concepts and troubleshooting techniques.

Benefits: - Company transportation for onsite visits, if needed. - Company-provided equipment for remote work. - Remote work flexibility to accommodate your schedule and preferences.

Working Environment: At Katara Hospitality, we encourage our employees to embrace creativity and innovation in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work in a dynamic and supportive environment where your contributions are recognized and appreciated.

Deadline to apply: May 22, 2024

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer, and we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.