Web Chat Specialist

Job Description:

Katara Hospitality is seeking a motivated and experienced Web Chat Specialist to join our team in Doha, Qatar. As an Associate-level position, the ideal candidate should have at least 4 years of experience in a similar role.

Responsibilities: 1. Manage and respond to customer inquiries and requests through web chat in a timely and professional manner. 2. Provide excellent customer service and support to ensure high levels of customer satisfaction. 3. Assist customers with product information, pricing, and any other queries they may have. 4. Maintain accurate records of customer interactions and transactions. 5. Work closely with the marketing and sales teams to promote products and services through web chat. 6. Identify opportunities for improvement in customer service processes and recommend solutions. 7. Stay up-to-date on industry trends and competitor activities to provide relevant information to customers. 8. Collaborate with other departments to resolve customer issues and escalate complex problems as needed.

Requirements: 1. Bachelor's degree in Marketing, Communications, or a related field. 2. Proven experience in customer service or sales, preferably in a web chat environment. 3. Excellent communication skills, both written and verbal. 4. Strong attention to detail and organizational skills. 5. Ability to work independently and as part of a team. 6. Hardworking and reliable with a positive attitude. 7. Soft skills in leadership and presentation. 8. Proficiency in Microsoft Office and CRM software. 9. Knowledge of hospitality industry trends is a plus.

Benefits: - Disability insurance - Life insurance - Travel and spending expenses covered

Working Environment: At Katara Hospitality, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration to achieve our goals and deliver exceptional service to our customers.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.