Web Chat Specialist - Work from home

Job Description:

Qatar Biobank is seeking a dedicated and hardworking Web Chat Specialist to join our team on a full-time basis. This position will allow you to work from home, providing support to our online users through chat communication. As an Associate-level Web Chat Specialist, you will be responsible for handling inquiries, providing information, and resolving issues in a timely and professional manner.

Responsibilities: - Engage with online users via web chat to provide support and assistance - Answer questions, provide information, and troubleshoot technical issues - Document chat interactions accurately and thoroughly - Collaborate with other team members to ensure timely and effective resolution of inquiries - Stay up-to-date on products, services, and industry trends to provide accurate information to users - Utilize project management and planning skills to prioritize and manage multiple chat conversations simultaneously - Meet or exceed performance targets for customer satisfaction, response time, and issue resolution

Requirements: - Bachelor's degree in a related field - Minimum of 4 years of experience in a customer service or online support role - Strong communication skills, both written and verbal - Excellent typing speed and accuracy - Ability to work independently and manage time effectively - Proficiency in computer software and online chat platforms - Dedication to providing top-notch customer service - Experience in project management and planning is a plus

Benefits: - Joining Bonus - Travel & spending expenses - Disability insurance

Working Environment: At Qatar Biobank, we offer a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. You will have the opportunity to work alongside talented professionals in a collaborative and supportive environment.

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Qatar Biobank is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.