Technical Support Engineer

**Job Title: Technical Support Engineer - ManageEngine Solutions****Overview:**
We are seeking a skilled Technical Support Engineer proficient in implementing and supporting ManageEngine ServiceDesk Plus and ManageEngine EndpointCentral solutions based in Qatar. The ideal candidate will be responsible for providing technical assistance and support to our clients, ensuring the smooth implementation, configuration, and maintenance of these solutions. This role requires strong problem-solving abilities, excellent communication skills, and a deep understanding of IT service management and endpoint management concepts. **Key Responsibilities:**
1. **Implementation and Configuration:**
Lead the implementation and configuration of ManageEngine ServiceDesk Plus and ManageEngine EndpointCentral solutions for our clients.
2. **Technical Support:**
Provide timely and effective technical support to clients via email, phone, or remote assistance channels. Troubleshoot and resolve issues related to the implementation, configuration, and usage of ManageEngine solutions.
3. **Training and Documentation:**
Conduct training sessions for clients on how to use ManageEngine solutions effectively. Create and maintain technical documentation, including user guides and troubleshooting manuals.
4. **Customization and Integration:**
Customize ManageEngine solutions to meet the specific needs of clients. Assist in integrating ManageEngine solutions with other IT systems and tools.
5. **Product Enhancement:**
Collaborate with the product development team to identify bugs, suggest enhancements, and provide feedback based on client experiences.
6. **Customer Relationship Management:**
Build strong relationships with clients, understanding their business requirements and providing tailored solutions and support.
7. **Stay Updated:**
Stay informed about the latest trends and developments in IT service management and endpoint management. Continuously update skills and knowledge related to ManageEngine solutions. **Requirements:**
1. Bachelor’s degree in Computer Science, Information Technology, or related field.
2. Proven experience in implementing and supporting ManageEngine ServiceDesk Plus and ManageEngine EndpointCentral solutions.
3. Strong understanding of IT service management concepts, ITIL framework, and endpoint management principles.
4. Proficiency in configuring and customizing ManageEngine solutions to meet client requirements.
5. Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
6. Outstanding communication and interpersonal skills, with the ability to interact confidently with clients and internal teams.
7. Experience in providing technical training and creating documentation.
8. Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively.
9.Applicants should be based in Qatar. **Preferred Qualifications:**
1. ManageEngine certifications, such as ManageEngine Certified Associate or ManageEngine Certified Professional.
2. Experience with other IT service management and endpoint management solutions.
3. Familiarity with scripting languages (e.g., PowerShell, Python) for automation and customization purposes.
4. Knowledge of network infrastructure, security principles, and cloud technologies. **Benefits:**
- Competitive salary package
- Flexible work hours
- Opportunities for professional development and training
- Dynamic and collaborative work environment Interested candidates can apply We look forward to hearing from you!