Food & Beverage Outlet Manager

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.

Four Seasons Hotel Doha:-

Urban beachfront retreat in the heart of the business district. The Hotel Completed a multi-million dollar renovation in March 2020. Large F&B operation with 10 outlets and caters to significant banquets/outside catering. The hotel’s F&B offering includes restaurants such as Nobu, Curiosa by Jean-George and Le Deli Robucho n.

Four Seasons Hotel Doha is a Forbes Travel Guide – Five Star Hotel which is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st-century conveniences.

Join our Team

• Work on a team that is built on mutual respect, collaboration, excellent service.

• Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

• Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.

Our Team:-

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Job Description:-

The Outlet Manager plays an integral role on the Restaurant outlets team by overseeing and supervising the day to day running of a specific outlet. This position also works closely with the Culinary team and F&B team members to provide a seamless experience for our guests.

We are looking for a charismatic individual who has a love for engaging our discerning guests to identify their dining preferences as it pertains to culinary, wine, ambience etc.

Must have an extensive knowledge of wines, spirits, and trending international cuisines. Previous experience managing a restaurant outlet within a luxury hotel environment is ideal. Individuals must display creativity and flair and the ability to provide guidance to others, and be able to evidence good business acumen, excellent communication skills and a strong work ethic.

Applicants are required to have 3-5 years of restaurant management experience within a high-end hotel restaurant. Or a proven track record in an upscale free-standing restaurant. Leadership experience is required.

• Charismatic & inspiring leadership and communication skills with an advance ability to convince, persuade & influence

• Nurturing, monitoring leader who can drive positive outcomes and command respect

• A well established character with strong presence and gravitas to lead a large team in a challenging market environment

• Fully responsible for all aspects of the Restaurant including (but not limited to) service, quality and financials.

• Maintain a high level of luxury attention to detail for food quality and presentation, to ensure exceptional guest experiences driven by imagination and local knowledge.

• To lead and train a multi-cultural team, by showing inspirational leadership and creating self-motivation.

• Coordinate the selection, training, development, and evaluation of employees and managers in the Restaurant through effective management and leadership to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.

• Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the restaurant.

• The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons through effective marketing and personal relationships.

• Ensure the Food Safety and Hygiene Management System is maintained in order to support a safe, clean and friendly workplace environment at all times for colleagues and guests.

• Keep up to date with competitive restaurants by monitoring and analyzing menus, product and service and keep up to date with international and regional trends to maintain a competitive advantage.

• Create a high performance feedback culture at all levels within the restaurant that allows the team to contribute to the success of the business and be rewarded and recognized for their individual contribution.

• Demonstrate an extensive knowledge of products, operating procedures and service specifications.

• Fully competent in techniques and knowledge described in the outlet/departmental manual.

• Handle guest complaints within the required timeframe and inform the outlet/department (s) concerned on the result.

• Implement flexible schedules in order to accommodate the business needs, and accurate confirmation of timesheets.

• Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.

• Outcome focused on guest experience and has a track record of delivering at a superior level.

• Experience in challenging market environment with creative and alternative business and revenue producing strategies

• Continuous engagement and follow up of product / service ​.

Preferred Qualifications and Skills

• Excellent English language skills both written and verbal.

• College degree, preferably in Hospitality Management

• 3 to 5 years of experience in a similar position

• Strong Leadership Skills

• Excellent interpersonal and problem solving skills

Our Offering:-

• Four Seasons believes in offering the best to the best; check out some of our amazing benefits!

• An opportunity to be a part of a cohesive team with opportunities to build a successful career with global potential

• The opportunity to engage in a diverse and challenging work environment

• Complimentary and or Discounted Hotel Stays

• Competitive Salary (Tax-Free)

• Excellent Benefits Package that includes: Medical, Dental, and vision

Work Authorization:-

The Hotel will apply for work authorization for a successful candidate.

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