Back Office Sales Coordinator

Job summary
The Back Office Sales Coordinator is an inside support for the sales activity. Handles order processing and after sales conformity. Coordinates with Segment Managers & customers for customer satisfaction.
Job seniority: mid-to-senior level
Responsibilities
• Assisting and coordinating with sales team. • Working closely with sales team, technical, SC, Logistics, and Finance. • Preparing credit limit requests, sales orders, and invoices. • Coordinating delivery and payment collection with customers. • Ensuring effective use of Sales tools for monitoring and tracking. • Archiving documentation and recording decisions during the development process. • Establishing and maintaining effective customer relationships. • Ensuring a positive customer experience throughout the delivery process. • May perform other duties as required. • Implementing Customer Satisfaction Measurement. • Following efficiency of action plan and proposing corrective action if needed.
Requirements
• Minimum of 3-5 years of related experience. • Proven experience in managing multiple projects while paying attention to detail. • Knowledge of cable, wire industry, and manufacturing processes is preferred. • University or College degree in Engineering, Business, Marketing, or Accounting. • Proficiency in MS Word, Excel, and CRM software. • Effective written and interpersonal communication skills. • Demonstrates confidentiality and common sense. • High level of accuracy and attention to detail. • Strong IT skills. • Able to meet deadlines and work under pressure. • Proactive with a track record of making and keeping commitments.
Key Skills Needed
• MS Word • MS Excel • CRM software