Hostess - Alba - Urgent

We are on the lookout for a creative Hostess - Alba to join our stellar team at Raffles in Doha Doha Municipality
Growing your career as a Full Time Hostess - Alba is an incredible opportunity to develop useful skills.
If you are strong in planning, presentation and have the right drive for the job, then apply for the position of Hostess - Alba at Raffles today!

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESSJob Description

Scope and ObjectivesThis position is concerned with being responsible for serving food & beverage to the guest according to the service rules, policy, procedure & etiquette, in line with our motto.Food and Beverage Mission StatementFood & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist AmbassadorOur MottoGracious with people, ruthless with standards and hungry for more.GroomingOur appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.Personal AttributesMotivator & ProactiveTeam playerPositive attitude and well-spokenOpen-mindedDisplay initiativeOrganizedCommitment to professional valuesThinking out of the boxKey role and responsibilitiesEnsure correct grooming standards are followed at all timesMaintain F&B venues reservation proceduresRecognize and acknowledge all our regular and VIP guests and their preferencesDrive Accor memberships and credit points to guests using the assigned system on a daily basisEnsure high level of knowledge on daily bookings by highlighting VIPs, repeat guests and high paying guests at all timesMust have strong F&B product knowledge for each areaProvide a warm and friendly welcome, leading guest with a high level confidenceMaintain cleanliness of hostess station and surrounding areas, as well as all menusEffectively control guest flow in the venue ensuring maximum turnoverExceed guest satisfaction by knowing preferences and update profilesMaintain detailed knowledge of the restaurant menu & daily specials at all timesFollowing up restaurants financial, LQA, TrustYou and Forbes targets on a daily basisAnticipate and service of guests' requirements at all timesFollowing up daily financial targets of area/divisionUse opening and closing checklist to ensure smooth opening and closing of the venuePresent menus in a proactive mannerTo feel empowered and accountable within the work placeKeep manager on duty updated of any guest feedback so they can update the Glitch ReportMaintains the HACCP & FIFO standards as required by the regional governing bodyFollow Hotel Evacuation Policy in case of an EmergencyAttend all necessary briefings and training sessions as instructed by the ManagerHandle financial procedures according to guidelines set by the finance departmentIdentify potential problems and anticipate guest needs, ask for assistance before service breakdown occursPerform any duties and special projects as requested by management whether in your own department or any other department in the hotelAll issues and negative guest feedbacks needs to be properly reported on glitch systemFollow care program at all times, and report issues through the system to maintenanceQualifications

Requirements:Ability to remain calm and professional with difficult customers.Excellent interpersonal skills.English speaking, a second language and Arabic speaking will be an advantage.

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Benefits of working as a Hostess - Alba in Doha Doha Municipality:

● Company offers great benefits
● Opportunities to grow
● Attractive package