Multi-Property Sales Manager - Marriott InternationalInc - Get Hired Fast

JOBSUMMARY

Responsible for proactively soliciting andhandling group/catering related opportunities for all participatingproperties. Handles group/catering opportunities not handled by theEvent Booking Center. Actively upsells each business opportunityand appropriately places business into the right brand/property tomaximize revenue. Achieves personal and team related revenue goals.Ensures business is turned over properly and in a timely manner forproper service delivery and in accordance with brand standards.Responsible for driving customer loyalty by delivering serviceexcellence throughout each customerexperience.

CANDIDATEPROFILE

Education andExperience

• High schooldiploma or GED; 2 years experience in the sales and marketing guestservices front desk or related professionalarea.

OR

• 2yeardegree from an accredited university in Business AdministrationMarketing Hotel and Restaurant Management or related major; no workexperience required.

CORE WORKACTIVITIES

Building Successful Relationships thatGenerate SalesOpportunities

• Workscollaboratively with offproperty sales channels (e.g. Event BookingCenter Market Sales Strategic Accounts) to ensure sales efforts arecoordinated complementary and notduplicative.

• Builds andstrengthens relationships with existing and new customers to enablefuture bookings. Activities include sales calls entertainment FAMtrips trade showsetc.

• Developsrelationships within community to strengthen and expand customerbase for group/catering salesopportunities.

• Manages anddevelops relationships with key internal and externalstakeholders.

• Providesaccurate complete and effective turnover to EventManagement.

Conducting Daily Sales Activities thatAchieve DepartmentGoals

• Responds to incominggroup/catering opportunities for the property that are outsideparameters of the Event BookingCenter.

• Uses negotiatingskills and creative selling abilities to close on business andnegotiate contracts.

• Usessales resources and administrative/support staffeffectively.

• Executes andsupports the operational aspects of business booked (e.g.generating proposal writing contract customercorrespondence).

Using Knowledge of Market Trends andTarget Customer Information to MaximizeRevenue

• Identifies newgroup/catering business to achieve personal and property revenuegoals.

• Understands theoverall market competitors strengths and weaknesses economic trendssupply and demand etc. and knows how to sell againstthem.

• Closes the bestopportunities for the property based on market conditions andproperty needs.

• Monitorssame day selling procedures to maximize room revenue and controlproperty occupancy.

• Gainsunderstanding of the propertys primary target customer and serviceexpectations; serves the customer by understanding their businessbusiness issues and concerns to offer better business solution bothprior to and during theprogram/event.

Providing Exceptional Customer Serviceto all Guests andCustomers

• Supports thecompanys Service and Relationship Strategy driving customer loyaltyby delivering service excellence throughout each customerexperience.

• Services ourcustomers in order to grow share of theaccount.

• Executes andsupports the companys Customer Service Standards and propertysBrand Standards.

• Providesexcellent customer service consistent with the daily service basicsof the brand.

• Executesexemplary customer service to drive customer satisfaction andloyalty by assisting the customer and ensuring their satisfactionbefore and during theirprogram/event.

• Partnerswith Event Management and/or Operations in providing a customerexperience that exceeds the customersexpectations.

• Sets apositive example for guestrelations.

• Interacts withguests to obtain feedback on product quality and servicelevels.

• Attends pre andpostconvention meetings to understand group needs obtain feedbackon quality of product (e.g. rooms meeting facilities and equipmentfood and beverage) service levels and overallsatisfaction.

• Executes andsupports the companys Customer Service Standards and propertysBrand Standards.

• Executesexemplary customer service to drive customer satisfaction andloyalty by assisting the customer and ensuring their satisfactionbefore and during theirprogram/event.

• Serves thecustomer by understanding their needs and recommending theappropriate features and services that best meet their needs andexceed their expectations while building a relationship and loyaltyto the company.

Additional Sales and MarketingResponsibilities

• Utilizesintranet for resources andinformation.

• Conducts siteinspections.

• Createscontracts asrequired.

• Participates inand practices daily service basics of thebrand.