Account Manager

A little bit about us!

At Snoonu, we hold the belief that technology has the power to make anything possible.

Our Vision: to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Our Mission: To radically transform how people live by leveraging technology to connect them with endless possibilities.

Values We Live By

• Be Customer Obsessed - “Focus on the customer and all else will follow.”


• Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”


• Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”


• Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”


• Work Smart and Deliver Results - “You can do more by doing less, better, and faster.”


• It's all about people - “Be a team player, together we are stronger.”

As an Account Manager, you will be responsible for managing and growing a portfolio of strategic partners within our food business. This role requires strong stakeholder management, and a passion for delivering outstanding customer experiences. You will collaborate cross-functionally to drive account growth, execute marketing initiatives, resolve issues, and ensure smooth onboarding for new partners.

(Some Of) What You Will Be Doing

• Own and manage a portfolio of key accounts within the food delivery vertical.


• Act as the primary point of contact for partners, ensuring consistent alignment with their business goals and our platform’s capabilities.


• Liaise with internal teams and external stakeholders across multiple locations to drive the growth and success of your accounts.


• Lead the implementation of new projects and initiatives within your portfolio.


• Handle partner escalations effectively and ensure high levels of customer satisfaction.


• Provide onboarding, training, and ongoing support for new partners joining the platform.


• Develop and execute marketing and promotional plans in collaboration with partners.


• Monitor account performance using dashboards and data reports, identifying trends and opportunities.


• Support with day-to-day troubleshooting and problem-solving.

Do you have some of these?

• 3–5 years of experience in eCommerce, FMCG Sector.


• A track record in commercial, client-facing, or account management roles.


• Strong analytical skills and the ability to interpret data to inform decisions.


• Comfortable working in a fast-paced, dynamic environment.


• Strong problem-solving and crisis management abilities.


• Proven experience in B2B negotiations and relationship management.


• Excellent communication, presentation, and interpersonal skills.


• Familiarity with Salesforce or similar CRM tools is a plus.


• Bachelor’s degree in Business, Marketing, Economics, or a related field. A Master’s degree is a plus.


• Proficiency in English (written and spoken) is required.