Location: Doha, Qatar
Employment Type: Full-Time
Work Arrangement: Hybrid with regular client meetings across Qatar
Working Days: Sunday to Thursday
About the Role
Great Place to Work® Middle East is looking for an Account Manager to manage, retain, and grow our portfolio of clients in Qatar.
You will serve as the primary owner of the client relationship from onboarding through renewal, ensuring seamless client experience, strong retention, account growth, and long-term partnership success. You will work closely with HR leaders, senior executives, and internal teams to understand client priorities, coordinate solutions, and identify opportunities to expand existing partnerships.
Key Responsibilities
- Manage a portfolio of existing Great Place to Work® clients in Qatar, Kuwait, Oman and Bahrain.
- Take ownership of client accounts following contract signature and payment collection.
- Lead client onboarding and ensure a smooth transition to Customer Success and Operations teams.
- Build trusted, long-term relationships with HR leaders, senior executives, and key decision-makers.
- Serve as the primary relationship owner and commercial point of contact throughout the client lifecycle.
- Develop account plans and conduct regular business reviews with key clients.
- Maintain regular communication with clients and understand their changing needs, priorities, and workplace objectives.
- Monitor contract periods and initiate renewal discussions well in advance.
- Prepare renewal proposals, quotations, and commercial recommendations.
- Manage renewal negotiations and follow-up activities through completion.
- Achieve agreed client retention, renewal, and account growth targets.
- Drive account growth through upselling and cross-selling Great Place to Work® solutions, including certification, recognition lists, consulting services, events, and culture transformation programs.
- Coordinate with Customer Success and Operations to support smooth service delivery.
- Work with Finance on quotations, purchase orders, invoicing requirements, payment follow-ups, and account-related concerns.
- Coordinate with Marketing on client participation in events, recognition activities, testimonials, and case studies.
- Monitor client satisfaction and address commercial or relationship concerns promptly.
- Escalate service risks, unresolved concerns, or potential non-renewals to management and relevant internal teams.
- Maintain accurate and complete client records in Zoho CRM.
- Record meetings, communications, proposals, renewals, contracts, follow-ups, and agreed actions.
- Maintain accurate renewal forecasts and account status updates.
- Share client feedback, market insights, and account risks with management.
- Represent Great Place to Work® professionally during client meetings, events, and recognition activities.
Requirements
What We're Looking For
• Bachelor’s degree in Business Administration, Marketing, Human Resources, Communications, or a related field.
• Minimum 4 years of experience in Account Management, Customer Success, Client Relationship Management, Business Development, Professional Services, HR Solutions, or SaaS.
• Proven experience managing and retaining a portfolio of corporate clients.
• Experience handling contract renewals and driving account growth.
• Confidence engaging with HR leaders, directors, senior executives, and C-level decision-makers.
• Strong relationship-building, presentation, negotiation, and problem-solving skills.
• Experience using Zoho CRM, Salesforce, HubSpot, or a similar CRM platform.
• Excellent written and spoken English.
• Strong planning, organization, follow-up, and time-management skills.
• Proactive, commercially minded, service-oriented, and comfortable managing multiple client accounts.
• Experience managing corporate clients within Qatar.
• Currently based in Qatar and available for regular face-to-face client meetings.
Preferred Qualifications
• Existing knowledge of Qatar’s business and HR environment.
• Experience in professional services, HR solutions, employee experience, consulting, certification, SaaS, or subscription-based services.
• Arabic communication skills are an advantage.
• Valid Qatar driving license and access to reliable transportation.
Key Success Measures
• Client retention rate.
• Renewal revenue achievement.
• Net Revenue Retention (NRR).
• Expansion and upsell revenue.
• Growth of existing accounts.
• Client satisfaction and relationship quality.
• Accuracy of renewal forecasts.
• Timely follow-up and resolution of client concerns.
• Accuracy and completeness of Zoho CRM records.
• Effective coordination with internal teams.
Role Ownership
The Account Manager owns the overall client relationship and commercial success of assigned accounts while coordinating closely with Customer Success, Operations, Marketing, and Finance teams to ensure successful delivery, client retention, and account growth.
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