After Sales Manager

Job Summary

Responsible forsupervising all post-marketing, budgeting, customer follow-up, and general business plans to make sure customer are satisfiedand thatsales improves.

Job Responsibilities 1

Train, motivate, and lead after sales teams to achieve set objectives and targets

Maintain contact with clients to obtain customer feedback regarding product/service quality

Assist clients in resolving issues and complaints concerning purchased products or services

Build and establish good work relationship with clients to facilitate increased patronage and revenue

Monitor contract details to notify clients of pending expiration and help process renewal

Organize promotional and marketing campaigns to create awareness and product publicity

Supervise the operations of after sales teams to ensure set targets are met

Job Responsibilities 2

Develop and implement strategies effective for ensuring a satisfied clientele and increased returns

Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance

Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards

Develop and optimize support and service processes, tools, and systems

Conduct price and contract negotiations with clients to establish contract details and attain profit margin

Oversee all post-sales services provided to clients to ensure customer satisfaction

Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs

Provide periodic reports to management on all after sales activities

Ensure compliance with all general and company policies when carrying out job duties.

Skills

Job Knowledge & Skills

• Communication Skills Leadership SkillsProblem-solving Skills

• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Total 8 years experience

3 years in a management role

3 years GCC experience

Competencies

Collaboration

Accountability

Resilience

Quality

Leadership

Creates Strategy - Developing

Drives Performance - Developing

Develops Future Leaders - Developing

Catering Sales L3

Events Management L3

Corporate Sales L3

Corporate Conferences L3

Group Sales L3

Education

Bachelor's Degree in Business Administration or Marketing