Assistant Butler

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Job Purpose:

To assist in delivering a personalized, refined, and anticipatory butler service to Raffles Doha's distinguished guests. The Assistant Butler plays a crucial role in creating a seamless, luxurious guest journey by attending to their needs with discretion, precision, and grace.

Key Responsibilities:

🛎️ Guest Service & Experience

• Deliver a warm, elegant, and anticipatory welcome and farewell to guests.

• Handle in-room check-ins/check-outs, packing/unpacking, and valet services.

• Ensure guest preferences, special requests, and VIP setups are executed flawlessly.

• Provide discreet and efficient service, maintaining the highest level of confidentiality and guest privacy.

• Coordinate with other departments (Housekeeping, In-Room Dining, Spa, Concierge) to ensure a seamless guest experience.

🧳 Daily Butler Operations

• Conduct room inspections prior to guest arrivals and after departures.

• Restock and maintain the guest’s personal amenities, minibar, and stationary as per standards.

• Handle guest laundry, pressing, and shoe-shining requests with care.

• Maintain accurate guest profiles and preferences using the property management system.

📋 Administrative & Coordination Duties

• Liaise with the Head Butler to ensure proper guest assignment and workload distribution.

• Prepare daily reports on guest preferences, feedback, and special occasions.

• Ensure guest histories are accurately maintained and communicated across teams.

🧍 Professionalism & Grooming

• Maintain impeccable grooming, etiquette, and uniform standards at all times.

• Be a true Raffles ambassador, embodying the service philosophy: “We are ladies and gentlemen serving ladies and gentlemen.”

• Continuously update service knowledge and skills through on-the-job training and learning modules.

Qualifications & Requirements:

• Experience in a luxury hotel or private residence in a guest-facing role (Butler, Concierge, VIP Host, etc.)

• Fluency in English; additional languages (French, Arabic, Russian, etc.) are an asset

• Strong attention to detail, poise, and an intuitive approach to service

• Knowledge of luxury etiquette, service protocol, and handling high-profile/VIP guests

• Ability to work flexible hours, including evenings, weekends, and public holidays

• Familiarity with Forbes 5-Star service standards is a strong plus