Associate - Process Excellence - Software Quality Assurance (SQA)

Experience

1-3 Years

Job Description

• Understand Integrated Management System in-line with ISO 9001, ISO 27001 and CMMI Level 5.

• Establish project defined process in-line with client requirements and IMS.

• Conduct facilitations on weekly basis and publish reports.

• Conduct internal audits on monthly basis and publish reports.

• Project Metrics collection and perform sanity check.

• Participate in internal team meetings and project review meetings.

• Provide trainings at Project level.

• Accountable for assigned responsibilities.

Required Technical/ Functional Competencies

Standards and Models:

• Basic understanding and awareness of Process Excellence standards and models.


• Familiar with commonly used standards and models.


• Have limited practical experience in their application.

Facilitation:

• Basic understanding of facilitation principles and techniques.


• Can effectively facilitate small group discussions, encourage participation, and ensure all voices are heard.


• Able to assist in the coordination of process improvement initiatives, but may require guidance from more experienced facilitators.

Audits:

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  Has basic knowledge of conducting audits in line with the process defined and reporting the report to the stakeholders.

  
  


• Able to follow predefined audit checklists and guidelines to identify discrepancies and report findings to senior auditors.

Process Management:

• Has a basic understanding of process management concepts and terminology, but lacks practical experience in applying them.


• Can follow established processes with guidance for activities related to various Project types.

Measurements and Improvement:

• Have basic concepts of Measurements and Improvement in Process Excellence.


• Aware of the importance of measuring performance and using data to drive improvement but may not have practical experience in implementing these concepts.

Required Behavioral Competencies

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

 Drives Results:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications