AVP - IT Service Management

Qualifications and Experience:

Bachelor’s degree in Banking, Finance, Accounting, or MIS
Minimum of 10 years of relevant experience, preferably with a top-tier international bank
Certified or trained in IT Security and Enterprise Architecture 
Proven ability to lead large-scale architecture and governance initiatives

Key Responsibilities:

Strategy and Governance:

Deliver cost-effective architecture solutions for internal and external systems
Align IT architecture with business goals in collaboration with senior stakeholders
Coordinate cross-functional architectural changes with other teams

Architecture Implementation:

Use standard frameworks such as TOGAF to design and enhance enterprise architecture
Maintain and supervise business, application, data, and technology architecture layers
Design and implement a service-oriented integration layer across systems
Develop an enterprise information architecture for seamless data interoperability

Compliance and Standards:

Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies
Define and enforce enterprise-wide technology standards (e.g., ITIL)
Provide accurate information to internal and external auditors, compliance, and risk teams
Stay informed of technology trends and propose relevant updates to architecture standards

Stakeholder and Customer Engagement:

Gather and document system requirements from business units
Support internal users with product-related queries and system requests
Maintain service level agreements and improve delivery turnaround times
Build strong relationships with internal teams and project stakeholders

Continuous Improvement:

Support the bank’s digital transformation and strategic IT initiatives
Present high-level architecture plans to executive management
Research and pilot innovative architecture solutions to meet future business needs

Competencies:

Strategic and analytical mindset
Strong stakeholder engagement and communication skills
Deep knowledge of banking systems and enterprise IT
Ability to lead and coordinate across departments