The role is responsible for telesales of bancassurance products, focusing on achieving assigned revenue and performance targets while maximizing cross-selling opportunities.

Essential Duties & Responsibilities

• 
  

  Achieve Key Performance Indicators (KPIs) set for the Bancassurance Telesales function.

  
  


• 
  

  Meet assigned revenue targets for telesales activities.

  
  


• 
  

  Attend to customer and prospective customer queries and requests promptly to ensure timely conversion opportunities.

  
  


• 
  

  Maintain a friendly, professional, and customer-focused demeanor during all telephone interactions.

  
  


• 
  

  Contact existing and prospective customers generated through marketing campaigns, customer lists, and referrals to achieve sales targets.

  
  


• 
  

  Effectively explain, promote, and sell bancassurance products using strong sales and communication techniques.

  
  


• 
  

  Handle customer objections, provide clarifications, and support customers throughout the sales process to maximize results.

  
  


• 
  

  Understand and follow telesales processes to ensure efficient and compliant sales through telephone channels.

  
  


• 
  

  Possess sound knowledge of telesales within the insurance and/or banking industry.

  
  


• 
  

  Maintain strong product knowledge and the ability to clearly explain product features and benefits.

  
  


• 
  

  Demonstrate working knowledge of MS Office applications, including Outlook and MS Excel.

  
  


• Ensure high standards of data protection and confidentiality to safeguard customer information.

Required Skills & Competencies

• 
  

  Strong telesales and negotiation skills.

  
  


• 
  

  Excellent verbal and written communication skills.

  
  


• 
  

  Proficiency in computer systems and related applications.

  
  


• 
  

  Ability to work under pressure in a fast-paced and dynamic environment.

  
  


• 
  

  Strong analytical and problem-solving skills.