This is a remote position.
Do you have a passion for taxesand helping others navigate the complexities of filing theirreturns? We have the perfect opportunity for you! Our company, aleading provider of financial and tax preparation software, islooking for skilled and dedicated support agents to join our team.With the ability to work from home, you'll have the flexibility tobalance your work and personal life while earning a competitivesalary.
As a Tax Support Agent, you'll beresponsible for:
Providing inbound phone and videocustomer service and technical support to our customers, answeringtheir questions and guiding them through the software.
Analyzing and resolving customer issuesrelated to software navigation and locating prior years' returnsand amendments.
Serving as an ambassador forour brand, taking a caring and empathetic approach to all customerinteractions.
Documenting all issues,resolutions, and follow-up actions.
To be considered for this role,you must be located in the United States (excluding CA, CT, MD, MA,NY, OR, and WI). Additional equipment is required, including aLogitech C170 webcam, noise-canceling headset, and a computer withan i5 processor (i7 recommended), Windows 10 (64-bit preferred),and current OS patches. You should also have an active firewall andanti-malware solution with currentdefinitions.
Requirements
Additionalequipment required.
We will send youaChat Pack includes: Logitech C170 Webcam Agents must also have:Noise Cancelling Headset i5 (or equivalent), i7 recommended Windows10 (64bit) recommended & preferred Current OS patches (last15 days) Anti-malware solution with current definitions (15 days)Active firewall Global Protect 5.2.11 orhigher
Benefits
In return for your hard work, we offer aflexible schedule, competitive pay, and the ability to work fromthe comfort of your own home. Don't miss out on this opportunity toturn your passion for taxes into a rewarding career.
Must be 18 years of ageDual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 classor better Atom, Celeron, Pentium and Opteron processors are notpermitted 20 GB or more of available space 60 GB or more of totalspace Windows 10 Hard-wired connection (no wireless) Minimum 10mbps download / Minimum 3 mbps upload 1280 x 1024 (SXGA) screenresolution 1920 x 1080 (Full HD or 1080p) USB headset withmicrophone (required for Certification) Hard-Wired BroadbandInternet service via DSL, Cable, or Fiber Opticconnection