BMC Helix ITSM Engineer - 6 Months

Key Responsibilities:

• Provide 2nd/3rd line support across Incident, Problem, Change, CMDB, Asset, and Request modules.
• Troubleshoot defects, performance issues, integrations, and access controls.
• Configure and customize forms, workflows, approvals, notifications, and business rules.
• Develop automations and REST/SOAP integrations with enterprise systems.
• Support upgrades, patches, deployments, and ensure upgrade-safe configurations.
• Maintain CMDB data quality, reconciliation rules, and discovery integrations.
• Document configurations and support continuous improvement initiatives.

Requirements:

• Degree in Computer Science or related field.
• Experience with BMC Helix/Remedy platform support and customization.
• Knowledge of ITIL v4 practices.
• Strong analytical, troubleshooting, and communication skills.