Business & Systems Analyst (BSA)

Job Role: Business & Systems Analyst (BSA)

Role Purpose

The Business & Systems Analyst (BSA) will bridge business operations, Finance, Tax, application owners and integration delivery teams. The role will understand business processes and required changes, assess impacts on each application and interface, document AS-IS and TO-BE processes, define detailed business and system requirements, prepare source-to-target data mappings, and support solution design, development, testing, deployment and hypercare.

Key Responsibilities Business Process Discovery

• Plan and conduct workshops with business operations, billing teams, Finance, Tax, Customer Master, application owners, IT teams and other stakeholders.


• Understand the complete invoice lifecycle, including transaction initiation, charges and pricing, tax determination, approvals, invoice generation, credit/debit notes, cancellations, posting, customer delivery, collections and archiving.


• Identify business scenarios, variations, volumes, dependencies, pain points, manual activities, controls, exceptions and reporting needs for each business unit and system.


• Document AS-IS processes using process flows, narratives, roles, systems, hand-offs, interfaces, data inputs/outputs, controls and current workarounds.


• Validate the documented process through walkthroughs and obtain business-owner approval.

Requirements Analysis

• Elicit, analyse, challenge, prioritise and document business, functional, system and non-functional requirements.


• Convert business needs and external requirements into clear process changes, business rules, use cases/user stories, acceptance criteria and measurable outcomes.


• Identify assumptions, dependencies, constraints, open decisions and conflicting requirements; facilitate resolution with the relevant owners.


• Maintain requirements traceability from the original business or external need through solution design, source fields, interface mappings, test cases and sign-off.


• Assess change requests for business value, urgency, solution impact, effort, testing scope and delivery risk.

Future-State & Impact Assessment

• Design TO-BE processes covering system triggers, validations, submissions or exchanges, responses, statuses, customer delivery, exceptions, corrections and operational ownership.


• Perform detailed impact assessments across business processes, user roles, source applications, Oracle Fusion, master data, interfaces, reports, controls, security, support and customer communications.


• Define future invoice-status lifecycles and handling for successful, warning, rejected, pending, timed-out, duplicate, cancelled and corrected transactions.


• Document exception, resubmission, correction, service-outage, contingency, backlog-recovery and reconciliation procedures.


• Prepare fit-gap assessments, options and recommendations, and maintain approved decisions and process/system change logs.

Systems & Integration Analysis

• Understand the end-to-end application and integration landscape, including source and target systems, middleware, external platforms, message flows, interfaces and operational dependencies.


• Define when an integration should trigger, what data must be sent or received, how records are correlated, and how status updates return to operational users and source systems.


• Document interface details including payload structure, mandatory and conditional fields, source ownership, transformations, defaults, code conversions, validations, acknowledgements, retries, duplicate prevention, sequencing and error handling.


• Define logging, monitoring, alerting, reconciliation, audit-trail, security, performance, availability and support requirements at an appropriate level of detail.


• Work closely with solution architects, integration leads and developers to clarify requirements, review designs and validate that the proposed solution addresses the approved business need.

Data Analysis & Mapping

• Analyse applicable business rules, data dictionaries, implementation specifications, code lists and validation requirements with support from subject-matter experts where required.


• Prepare field-level source-to-target mappings for each assigned billing system, covering invoice header and lines, parties, addresses, tax, totals, allowances/charges, payments, references, notes and other required information.


• For every target field, document business meaning, source application/table/field, data owner, format and length, mandatory or conditional logic, derivation/default, transformation, code conversion, validation, sample value and exception treatment.


• Distinguish data supplied by billing systems, Oracle Fusion, master-data sources, middleware, configuration and calculations; resolve ambiguous, conflicting or duplicated sources.


• Profile source data where needed and identify missing, unreliable or incorrectly formatted information; define remediation through data cleansing, master-data enrichment, source-system change, configuration, integration logic or controlled defaulting.


• Maintain mapping version control and traceability from requirement to source field, interface payload, development item and test case.

Testing & Quality Assurance

• Develop end-to-end positive, negative, boundary, conditional, exception and integration test scenarios with clear expected results.


• Prepare or coordinate representative test data and verify field mappings, transformations, calculations, rounding, code lists, validations, payloads and system responses.


• Support system integration testing, regression testing, user acceptance testing and business simulation; triage defects with reproducible evidence and confirm fixes.


• Perform completeness and control reconciliations between source transactions, outbound messages, external responses, customer delivery, Oracle Fusion and accounting records.


• Ensure every approved requirement has adequate test coverage and formal evidence of acceptance or an approved exception.

Deployment & Operational Readiness

• Support cutover planning, data/configuration readiness, production verification, business communications and go-live decision-making.


• Prepare or support SOPs, work instructions, user training, support procedures, escalation paths and operational dashboards.


• Provide go-live and hypercare support, analyse failures and recurring exceptions, identify root causes and drive sustainable corrective action.


• Complete structured knowledge transfer and handover to business operations, application support and service-management teams.

Governance & Communication

• Maintain RAID logs, action trackers, decisions, assumptions, requirements traceability, mapping status, sign-off evidence and weekly progress reporting.


• Escalate business ambiguity, data ownership conflicts, design gaps, system limitations and delivery risks early, with practical options and recommendations.


• Communicate complex process, system and integration topics in clear business language and facilitate timely cross-functional decisions.


• Apply agreed documentation standards, naming conventions, version control and quality reviews so deliverables remain auditable and reusable.

Preferred Experience

• Experience in billing, invoice-to-cash, finance transformation, customer master, ERP or regulatory change programmes.


• Experience with Oracle Fusion Financials or a comparable ERP, and Oracle Integration Cloud or comparable middleware/integration technologies.


• Experience in e-invoicing, tax technology, regulatory reporting or continuous transaction controls—particularly in Qatar, the UAE or Saudi Arabia—is highly advantageous but not mandatory.


• Experience in logistics, shipping, maritime, transportation, ports or diversified service businesses with complex billing scenarios.


• Arabic capability, Gulf-region project experience, data-governance knowledge or production-support experience is advantageous.