Business Setup and Operations Officer

The Business Setup & Operations Officer will support the
establishment and launch of a new online toy retail business in Qatar. The
company will import toys from China and sell directly to customers through its
online store, while also supplying retailers through a B2B wholesale model.

The role will act as the business owner’s key coordination
point, ensuring that registration, compliance, technology, logistics,
inventory, pricing and operational requirements are completed before launch.

Key Responsibilities

• Review
  the company’s business setup status and confirm that all required
  registrations, licences and approvals are complete.
  
• Follow
  up on commercial registration, import code, municipality approvals and
  other business compliance requirements.
  
• Coordinate
  with the website and e-commerce technology provider to ensure the online
  store, payment process and delivery integration are completed on schedule.
  
• Coordinate
  with suppliers, freight partners, customs agents and logistics providers
  regarding incoming inventory.
  
• Track
  shipment status, customs clearance, warehousing and storage arrangements.
  
• Establish
  basic operating procedures for:
  
• Order
  processing
  
• Inventory
  tracking
  
• Customer
  service
  
• Returns
  and exchanges
  
• Delivery
  coordination
  
• Support
  the preparation and finalization of product catalogues, descriptions and
  pricing.
  
• Calculate
  landed product costs, including product price, shipping, customs charges
  and other applicable fees.
  
• Assist
  in developing both B2C and B2B sales channels.
  
• Coordinate
  with or supervise future sales personnel once appointed.
  
• Establish
  simple financial tracking systems covering sales, costs, margins and
  operating expenses.
  
• Maintain
  a launch checklist and provide regular progress updates to the business
  owner.
  
• Identify
  potential risks, delays, compliance gaps and operational blockers.
  
• Recommend
  practical corrective actions to ensure the business launches on time.
  
• Coordinate
  meetings and follow-ups with technology providers, suppliers, logistics
  companies and other external partners.
  

Requirements

Requirements

• Previous
  experience setting up, launching or managing a small business, retail
  operation or e-commerce company in Qatar.
  
• Good
  knowledge of Qatar business registration, commercial licensing and
  compliance procedures.
  
• Familiarity
  with import documentation, customs clearance and logistics processes.
  
• Experience
  coordinating with multiple service providers, including technology
  companies, suppliers, freight forwarders and warehouses.
  
• Understanding
  of e-commerce operations, order fulfilment, inventory management and
  customer service.
  
• Basic
  financial knowledge, including costing, margins, pricing and
  spreadsheet-based tracking.
  
• Strong
  organizational and project-coordination skills.
  
• Ability
  to independently manage tasks, deadlines and follow-up activities.
  
• Strong
  problem-solving skills and the ability to identify risks before they
  affect the launch.
  
• Good
  communication and stakeholder-management skills.
  
• Fluency
  in English is required; Arabic language ability is preferred.
  
• Must
  be available for regular progress meetings and occasional in-person
  meetings in Doha.