Call Center Agents

• Employment Contract: Outsource/Full-Time
• Contract Duration: 2 months
• Must be available to join by Jan 18, 2026
• Must be locally available with a valid QID
• Nationality Requirements: Arabic, Indian and Filipino Nationals
• Previous call centre experience is mandatory
• Excellent English verbal communication skills

Shift Schedule:

• Male agents: Rotational shifts, including weekends, with 24/7 coverage
• Female agents: Shift hours up to 9:00 PM, including weekends
• Flexibility to work varying weekday/weekend hours as per operational needs
  

Responsibilities:

• Handle inbound and outbound customer calls professionally
• Provide accurate information and resolve customer issues
• Record customer interactions and update relevant databases
• Meet performance targets (quality, call handling time, customer satisfaction)
• Collaborate with team members and supervisors for continuous improvement