Commercial Cards Operations and Sales Support

Company : Paytech Nexus Ltd

Job Description - Commercial Cards Operations and Sales Support

About the job Commercial Cards Operations and Sales Support

Term: 24 months

Location: Doha, Qatar ( Working week: Sunday- Thursday)

Division: Cash Management

Reports to: Head of Cash Management

Relevant experience: 10 years experience in the cards / financial institution space

Mandatory requirements: TSYS Prime, experience in GCC and Qatar (preferred), project management skills, Arabic as a plus, Experience in card operations.

Purpose of job:

SBOS will provide support on the Commercial Cards Operations and Sales Support across the Qatar market.

Tasks:

Core Responsibilities and Accountabilities

Engagement with Card Operations for oversight and identify opportunities for streamlining and operational efficiency.
Support operational onboarding of new customers, which includes working with sales, implementation, card operations and cash management teams.
Support the setup/configuration of new
Manage corporate card-related requests (e.g. limits, cards) from existing corporates/TMCs working with internal stakeholders to ensure timely resolution and completion.
Support the Sales team to identify card opportunities by working with business management on prioritisation on key clients for card programs.
Monitor new implemented clients, to review card usage and ramp up.
Support sales team on complex card deals with stakeholder coordination and alignment
Develop product training content for QNB internal staff.
Conduct periodic training sessions to QNB internal teams which include coverage, sales.
Support the Card Sales team to conduct awareness sessions for clients.
Prepare monthly MIS reports of total portfolio and other agreed metrics to support portfolio health and growth, which can be shared with the Sales team and Head of Cards.
Run periodic update meetings with Head of Cash Management, Head of Commercial Cards and Head of Cards including reporting on key activities, risks, and other aspects of the business.
Develop supporting materials for Head of Commercial Cards to be used in various exco and top team meetings to demonstrate business performance.
Ensure there is a weekly update to the Head of Cards on key activities and tasks.
Lead the creation of monthly regional commercial card performance summary for the Head of Commercial Cards to share with a wider audience.
Use Mastercard assets and resources, when applicable, to deliver the support on the above-mentioned responsibilities

KPIs

Feedback from Head of Commercial Cards on delivering weekly and monthly expectations including updates and performance packs
Operational Efficiency: Measure the efficiency of commercial card operational processes, measured through robust governance, issue identification and initiating projects to improved operations efficiencies.
Gross Dollar Volume (GDV): Measure the total dollar amount of transactions processed through the commercial card program incremental spends on key initiatives assigned.
Card Optimization increasing spend on low utilized card portfolio.
Management of implemented deals monitor and drive spend on new deals and implementations
Training Effectiveness: Evaluate the impact of training sessions on the sales team's performance and knowledge.

Knowledge and Experience

A strong understanding of cards in general and commercial cards specifically with 10 years experience in the cards / financial institution space.
Experience in card operations oversight and operational insights working closely with Product, Credit, and Risk teams
Strong experience with Corporate Banking client management, particularly, Corporate Cards.
Good understanding / experience with TSYS Prime
Experience in engaging senior stakeholders (Head of Cards, Head of Risk, etc)
A very good understanding of commercial card solutions.
Robust understanding of B2B payments
Deep technical expertise in commercial payment products, service, or platform capability with emphasis on commercial cards and the ecosystem
Relevant experience in the selected geographic areas i.e. GCC and Qatar (preferred) should have a good understanding of the region and the business.
Proven project management skills (preferred);
Strong team player, results driven and high level of energy & initiative.
People management skills; and Excellent written and verbal communication in English, with ability to communicate in Arabic as a plus.
Should be able to understand reporting and be able to guide business management teams to derive reporting outputs to identify opportunities to improve operational efficiency

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Commercial Cards Operations and Sales Support

Job Description - Commercial Cards Operations and Sales Support

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