Concierge Agent

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Responsibilities:

• Ensure all Standard Operating Policies & Procedures are adhered
• Ensure guest requests are handled in a timely manner
• Be fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions    
• Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events
• Maintain a library of all relevant directories and business information
• Advise guests of points of interest in the surrounding area
• Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the hotel
• To be familiar with all guest services and information they may require. To assist guests in confirming airline tickets, making restaurant reservations, arranging tours and making transportation arrangements.
• Be familiar with all the courier companies and their charges
• Ensure desk, lobby, hotel entrances and baggage area are kept clean and tidy at all times
• Liaise with Chief/Head Concierge and Front Office/Reception to foresee future VIP arrivals and departures
• Ensure all Concierge equipment is accounted for and is in good working order
• Attend meetings as required
• Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP’s
• Project and maintain the image of the highest standards within the hotel at all times
• Advise the Head Concierge of all guest comments
• Record all incidents or service failures in Royal Service Manager
• Maximize the sale of our internal outlets
• Maintain amicable and co-operative working relations with all other departments
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• To attend any courses Management may deem beneficial

Qualifications:

• Proficient in the English; bilingual is an asset
• 1 year previous experience as a Hotel Concierge in a luxury hotel desirable
• Excellent knowledge of surrounding area an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• Knowledge of  Opera PMS , Windows, MS Office Suite an asset
• Membership of Clefs d’Or is an asset