We are seeking a Consumer Protection Officer to join a postal sector team in Qatar. The role focuses on handling consumer complaints, ensuring compliance with postal regulations, and supporting initiatives to protect and educate consumers.

Key Responsibilities:

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  Handle consumer complaints, inquiries, and disputes efficiently and professionally.

  
  


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  Investigate complaints and prepare detailed case briefs for management review.

  
  


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  Monitor postal service providers for compliance with regulations and report any discrepancies.

  
  


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  Contribute to data analysis to identify trends, patterns, and potential concerns in service delivery.

  
  


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  Assist in preparing outreach materials to educate consumers on their rights and postal services.

  
  


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  Collaborate with internal teams to implement and improve consumer protection policies and procedures.

  
  

Requirements:

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  Bachelor’s degree in Business, Public Policy, Law, Social Sciences, or a related field.

  
  


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  Minimum 5 years of experience in consumer protection, complaint handling, regulatory compliance.

  
  


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  Strong analytical and problem-solving skills.

  
  


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  Excellent communication, reporting, and stakeholder management abilities.

  
  


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  Ability to handle sensitive consumer issues professionally and confidentially.

  
  

Preferred:

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  Experience in regulatory compliance, consumer rights, or postal service operations.

  
  


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  Familiarity with data analysis tools and reporting.

  
  


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  Experience in consumer education or outreach programs.