Coordinator Rider On Ground Ops

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps

What’s On Your Plate?

• Monitor and improve Rider Performance and Compliance

• Lead Rider Recruitment for the allocated zones

• Manage rider roster with proper allocation of shifts/breaks/off-days etc

• Inventory management and usage compliance of Rider equipment

• Groom rider quality (behaviour, appearance, professionalism, presentational etc)

• Setting up a performance improvement plan to improve the performance of low-performing riders

• Reduce rider complaints originating from customers

• Monitor riders' performance on the individual level and responsible for coaching/warning riders

• Audits fleet appearance & rider behaviour via on-ground visits. 

What Did We Order?

• Bachelor's Degree

• 2-3 years of experience in the food/grocery tech industry is highly preferred

• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc

• Strong communication skills, both written and verbal in English and Arabic is a must. 

• Influencer and a negotiator with good public speaking and presentation skills

• People management skills: Experience in managing bigger groups of people.