Customer Quality & Quality In Design Manager

About the role:

As Customer Quality & Quality in Design (QID) Manager, you ensure that quality and customer requirements are embedded into our products, processes and factory design from the very beginning. You play a key role in translating customer expectations into robust factory execution while driving continuous improvement and customer satisfaction at site level.
You act as the link between customers, engineering, CI&TS, sales and plant operations, ensuring that customer feedback, complaints and quality requirements are handled effectively and built into new product introductions and transfers.

Key responsibilities:

• Monitor and analyze customer feedback, complaints and quality KPIs to identify trends and improvement areas.


• Support Customer Care with input and feedback to resolve customer cases and complaints.


• Act as the factory point of contact for customer quality topics and expectations.


• Participate in customer audits and drive improvement actions at factory level


• Ensure Barry Callebaut quality standards and customer requirements are integrated into new product introductions (NPI) and product transfers (PTF).


• Collaborate with Product Development, Engineering and Project teams to translate customer needs into factory‑ready designs.


• Participate in NPI/PTF reviews and perform quality risk assessments related to product, process, ingredients and equipment.


• Lead root cause analysis (RCA) and corrective actions for design‑related quality issues.


• Review customer quality performance and present findings to factory management.


• Lead or support customer‑driven quality improvement projects.


• Act as Quality Culture advocate, promoting customer focus, compliance and continuous improvement.


• Collaborate closely with the QA Performance & Projects Manager on interrelated initiatives.

About you:

• Bachelor’s degree in Chemistry, Biology, Microbiology, Food Science, Industrial/Business Engineering
  (or Engineering degree with 5+ years experience in food quality).


• Minimum 3 years of experience in quality, CI&TS, operations, engineering or process roles within food manufacturing.


• Strong knowledge of food safety systems including HACCP, GMP and Pathogen Environmental Monitoring.


• Experience with GFSI standards such as FSSC 22000 or BRC (formal training required).


• Previous exposure to customer interactions is a strong asset.


• Strong analytical, communication and stakeholder‑management skills.


• Able to manage multiple projects, work under pressure and drive results in a complex factory environment.


• Servant‑leader mindset with strong customer focus.


• Proactive, rigorous and demanding when it comes to quality culture.


• Team‑oriented, flexible and adaptable.


• Confident communicator with solid influencing skills.

We offer:

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  38 days of annual leave
  
  


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  Flexible working hours,
  
  


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  Meal allowance - €8 per worked day.
  
  


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  Eco‑cheques - €250/year.
  
  


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  Transport allowance.
  
  


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  Bicycle allowance - €0.37/km.
  
  


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  Group insurance (pension & risk coverage).
  
  


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  Health insurance for you and your family.
  
  


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  Dental care for you
  
  


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  A key quality leadership role in one of Barry Callebaut’s strategic production sites.
  
  


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  An international environment with strong collaboration and local ownership.
  
  


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  Real impact on customer satisfaction, product quality and future factory design.