Elite Relationship Manager/ Retail Affluent

Accountabilities and Key Roles:

• Service new and existing HNW clients relationships in the region by providing them with the full suite of financial services products and services
• Develop a business plan to acquire new client relationships as well as broadening existing client relationships
• Achieve sales targets in line with best practice standards of services and act as a “Trusted Advisor” to the HNW clientele
• Adhere to Private Banking service quality standards
• Comply with Private Banking policies and guidelines
• Have all clients’ files updated and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.
• Provide financial services solutions to the HNW client base
• Identify and acquire new HNW clients
• Broaden existing client relationships (greater share of wallet, higher cross sell ratios)
• Establish sales and revenue targets for existing and new client relationships
• Provide clients with comprehensive advisory services related to Investment Advisory : Advising clients related to specific products and services and Portfolio Advisory : Advising clients with regards to overall portfolio construction based on asset allocation methodology
• Develop comprehensive customized financial plans based on client risk profiles
• Continuous monitoring of client portfolios (quarterly reviews and annual rebalancing)
• Research competitive offering and solicit client feedback for new product ideas
• Escalate customer suggestions/ concerns to the Country/ Region Head
• Provide the highest level of customer service to clients (proactive calls and visits) in order to have clients ownership
• Mentor Assistant Relationship Managers
• Retain Client ownership (strong knowledge of client account, transactions and all issues related to client)

Job Requirements:

Education :

• Bachelor's degree from a recognized university
• Relevant professional certification (eg. CF21 “Investment Advisor”, CFA) is a plus

Experience :

• 4-7 years in relationship management and sales of financial/ investment products with a leading international/ regional private bank. Also, proven record of building relationships and closing business

Competencies :

• Fluency in English and Arabic
• Excellent communication, networking and selling skills
• Strong interpersonal, presentation and listening skills
• Good knowledge of financial markets, investment instruments and investment management
• Sound understanding of market dynamics/ trends and internal/ external policies and controls regulations
• Ability to provide financial solutions to sophisticated clients
• Good computer skills (MS Office)