Field Service Engineer

Perform field works including installation, commissioning, maintaining and upgrading of power distribution products such as MV/LV Switchgears, Electrical Panels, Transformers and protection relays etc.). "*Perform On-Site Diagnostics and Repairs Visit customer sites to inspect and diagnose issues with power distribution assets. Recommend and implement solutions for repair, upgrade, replacement, and life extension of equipment. Ensure Energy Efficiency and Asset Reliability Support customers in optimizing energy usage, extending asset life, and maintaining continuous, reliable power supply. Deliver Exceptional Service Support Provide technical assistance through phone consultations and on-site visits. Prepare and submit detailed service reports following each site visit. Execute all service activities in alignment with company policies, industry regulations, and safety protocols. Prepare comprehensive documentation of service issues, troubleshooting steps, and resolutions for future reference and knowledge sharing. Investigate and Resolve Technical Issues Analyze product performance, identify root causes of service problems, and implement corrective actions promptly. Respond to Customer Inquiries Promptly Address customer questions and concerns in a timely and professional manner, ensuring high levels of satisfaction. B.Sc. in Electrical Engineering 8+ years experience from the ME market will be preferred. Expertise in servicing and maintaining low voltage (LV) and medium voltage (MV) switchgears. Expertise in servicing and maintaining power distribution transformers. Proficiency in transformers, protection relays, and switchgear retrofits. Hands on experience in mechanical side of the switchgears and transformers. Communication skills / Customer Focus / Flexibility / Time Management / Able to follow instructions #LI-AD3