Front Office

As a Front Desk Manager you are responsiblefor the operations of Front Office with a primary focus on overalloperation at Reception, ensuring end of the day procedures andsubsequent reports are completed in an accurate and efficientmanner whereby your role will include key responsibilities such as:• Actively elicit guest feedback and preferences,regarding hotel services and ensure action is initiated on the sameto maximize guest satisfaction • Ensure maximum roomrevenue through up-selling within stipulated guidelines, thereforeoptimizing the sale of room inventory, while controlling roomavailability in high occupancy periods • Actively involvein promoting and selling companies loyalty program, Food &Beverage events / in house facilities and hotel / company partners• Ensure that all accounting and auditing practices are inline with company policies, governmental requirements and checkaudits and registration cards before sending them to accounts• Lead and coach the team towards achieving highest levelof exceptional guest service and colleague satisfaction resultsthrough the application of all corporate and property standards andpolicies. Skills Education, Qualifications & ExperiencesYou must ideally have a degree in the hospitality field withprevious experiences in the Front Office Department within a hotel.You should also have fluency in both written and spoken English andan immaculate personal presentation along with the ability to solveproblems effectively. Computer literate and knowledge of Opera willbe highly regarded. Knowledge & Competencies The idealcandidate will be well versed with up selling and maximizingrevenue techniques, always service oriented and with the passion toexceed the expectations of our guests at every turn. A positive,proactive, flexible and approachable attitude is a must. You willwork well under pressure in a fast paced environment and be a greatleader, who thrives in working with a multi-cultural team andguests alike, while possessing following additional competencies:• Understanding Hotel Operations • EffectiveCommunication • Planning for Business •Supervising People • Understanding Differences •Supervising Operations • Teamwork • Adaptability• Customer Focus • Drive forResults