Front Office Front Desk Manager

Job Summary We are currently seeking forpassionate and dynamic guest focused Front Office professionals whopride themselves on their ability to deliver extraordinary levelsof customer service and provide creative solutions to our guests.As a Front Desk Manager you are responsible for the operations ofFront Office with a primary focus on overall operation atReception, ensuring end of the day procedures and subsequentreports are completed in an accurate and efficient manner wherebyyour role will include key responsibilities such as: •Actively elicit guest feedback and preferences, regarding hotelservices and ensure action is initiated on the same to maximizeguest satisfaction • Ensure maximum room revenue throughup-selling within stipulated guidelines, therefore optimizing thesale of room inventory, while controlling room availability in highoccupancy periods • Actively involve in promoting andselling companies loyalty program, Food & Beverage events /in house facilities and hotel / company partners • Ensurethat all accounting and auditing practices are in line with companypolicies, governmental requirements and check audits andregistration cards before sending them to accounts • Leadand coach the team towards achieving highest level of exceptionalguest service and colleague satisfaction results through theapplication of all corporate and property standards and policies.Skills Education, Qualifications & Experiences You mustideally have a degree in the hospitality field with previousexperiences in the Front Office Department within a hotel. Youshould also have fluency in both written and spoken English and animmaculate personal presentation along with the ability to solveproblems effectively. Computer literate and knowledge of Opera willbe highly regarded. Knowledge & Competencies The idealcandidate will be well versed with up selling and maximizingrevenue techniques, always service oriented and with the passion toexceed the expectations of our guests at every turn. A positive,proactive, flexible and approachable attitude is a must. You willwork well under pressure in a fast paced environment and be a greatleader, who thrives in working with a multi-cultural team andguests alike, while possessing following additional competencies:• Understanding Hotel Operations • EffectiveCommunication • Planning for Business •Supervising People • Understanding Differences •Supervising Operations • Teamwork • Adaptability• Customer Focus • Drive forResults