Front Office Supervisor

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk  team

• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
• Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• Develop and maintain standards for the department, while adhering to Tivoli's core standards
• Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
• Vital part of the hotel's Emergency Procedures
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
• Understand and promote the Hotel's vision, while supporting with departmental goals and vision
• Communicate and liase effectively with other leaders in the department and hotel
• Strong attention to detail, highly organized and able to meet time sensitive tasks
• Other duties as assigned

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Excellent knowledge of Micros-Opera Property Manager, word and excel
• Excellent written and verbal skills with a high attention to detail required
• Solutions-orientated, strong interpersonal skills and problem solving techniques