Front Office Supervisor - Hilton

A Front Office Supervisorassists in daily Front Office operations and works with customersand Guests to serve their needs and provide an excellent customerservice experience.

What will I bedoing

As FrontOffice Supervisor you will assist in daily Front Office operationsand work with customers and Guests to serve their needs and providean excellent customer service experience. A Front Office Supervisoris responsible for managing the first impressions of our Guests andtherefore must perform the following tasks to the higheststandards:

• Assistthe Front Office Manager with daily Front Officeoperations
• Provide prompt service and activelyseek opportunities to drive Guestsatisfaction
• Ensure the team are kept fullyaware of any relevant feedback from either the Guests or otherdepartments
• Manage resolve or escalate any andall Guest complaints quickly
• Work with allfacilities and services provided within the hotel and identifyopportunities for upselling and promoting new or ongoingevents
• Advise team of any special events or VIPGuests in the hotel for events or for generalaccommodations
• Ensure a high level of productknowledge of the hotel and the local area and be aware of the dailyhotel event schedule
• Attend all Front Officemeetings
• Act in accordance with fire health andsafety regulations and follow the correct procedures whenrequired
• Serve your role and Team in anenvironmentallyconsciencemanner

What are we lookingfor

Front OfficeSupervisors serving Hilton brands are always working on behalf ofour Guests and working with other Team Members. To successfullyfill this role you should maintain the attitude behaviours skillsand values thatfollow:

• Previouscustomer service experience within the hotel/leisure/retailsector
• Excellent interpersonal andcommunication skills
• Commitment to delivering ahigh level of customer service
• Ability to workunder pressure
• Excellent groomingstandards
• Flexibility to respond to a varietyof work situations

It would beadvantageous in this position for you to demonstrate the followingcapabilities and distinctions:

• Highlevel of IT proficiency

What will it be like to work forHilton

Hilton is theleading global hospitality company spanning the lodging sector fromluxurious fullservice hotels and resorts to extendedstay suites andmidpriced hotels. For nearly a century Hilton has offered businessand leisure travelers the finest in accommodations serviceamenities and value. Hilton is dedicated to continuing itstradition of providing exceptional guest experiences across its.Our vision to fill the earth with the light and warmth ofhospitality unites us as a team to create remarkable hospitalityexperiences around the world every day. And our amazing TeamMembers are at the heart of itall!