FSQR Customer Value Systems & Compliance Manager

About the Role

The Global Customer Quality Systems & Compliance Manager is responsible for leading customer-focused quality systems and compliance programs globally, ensuring alignment with internal quality standards, regulatory requirements, and customer expectations. Acting as a key link between customers and the global quality organization, this role drives compliance, performance, and continuous improvement while strengthening customer trust and business continuity.

Key Responsibilities Include

• Own and maintain customer-facing quality systems and ensure alignment with the global QMS framework.


• Harmonize customer quality requirements across regions, products, and categories.


• Lead customer compliance programs, including audits, assessments, certifications, approvals, and corrective action management.


• Monitor customer-specific requirements and ensure timely resolution of compliance gaps.


• Define, track, and report customer quality KPIs, identifying trends, risks, and improvement opportunities.


• Drive continuous improvement initiatives to reduce complaints, improve audit performance, and strengthen compliance.


• Act as a key quality contact for customers and support the resolution of complaints, incidents, and escalations.


• Collaborate with cross-functional teams across Operations, R&D, Regulatory, Supply Chain, and Quality to ensure effective issue resolution.


• Establish governance and risk management processes for customer quality compliance across all regions.


• Support crisis management activities and contribute to global customer quality strategies and initiatives.


• Serve as a back-up to the Senior Director, Global Customer Quality as required.

About You

• Bachelor's or Master's degree in Food Science, Food Technology, Quality Management, or a related discipline.


• Minimum 3 years' experience in quality, food safety, compliance, or a related field within a global organization.


• Strong knowledge of food safety and quality standards, QMS, audit management, risk management, and incident handling.


• Experience working with multinational customers and managing complex stakeholder relationships.


• Strong analytical mindset with the ability to use data and insights to drive performance improvements.


• Proven ability to influence and lead cross-functional teams without direct authority.


• Excellent problem-solving, communication, and stakeholder management skills.


• Fluent in English; an additional European language is an advantage.


• Occasional travel required.