Guest Relations Agent

Job Title: Guest Relations Agent

Location: Doha, Qatar

Contract Details: Full-time

Swiss Connect Solutions, a leading hospitality management company, is seeking a dynamic and customer-oriented Guest Relations Agent to join our team in Doha, Qatar. The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer service, and a strong understanding of the hospitality industry.

Key Responsibilities:

- Greet and welcome guests upon arrival, ensuring a warm and friendly first impression

- Provide information about hotel facilities, services, and local attractions to guests

- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process

- Handle guest complaints and resolve issues in a timely and professional manner

- Maintain a high level of knowledge about the hotel's products and services to effectively promote and upsell to guests

- Coordinate with other departments to ensure guest requests and preferences are met

- Handle cash and credit card transactions accurately and in accordance with hotel policies

- Maintain a clean and organized front desk area, including the lobby and reception desk

- Assist with reservations and inquiries via phone, email, and in person

- Follow all safety and security procedures to ensure the safety of guests and colleagues

- Provide exceptional customer service at all times, going above and beyond to exceed guest expectations

Requirements:

- Previous experience in a similar role in the hospitality industry is preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and conflict resolution abilities

- Ability to work well under pressure and in a fast-paced environment

- Proficient in using computer systems and software, including MS Office and hotel management systems

- Fluency in English is required, knowledge of other languages is a plus

- Must have a professional and polished appearance

- Must be willing to work in Qatar

Salary and Benefits:

Salary: QAR2,900

• 18 Annual Leaves, 11 Public Holidays, 1 Birthday Off
• Vacation Ticket Allowance provided annually 
• Alternate 2- & 1-Day offs weekly (6 days in a month)
• Meals, Uniform and Transport Provided
• Accommodation: Barwa Madinatna