Housekeeping Order-Taker

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

1. To ensure smooth and effective communication within and outside the department.
2. To manage the daily lost and found.
3. To prepare and distribute the daily allocation to the supervisors and attendants.
4. To ensure smooth coordination with the team and other departments.
5. To follow the grooming standards and check the grooming of the team.
6. To ensure smooth communication with the team and other department team members.
7. Follow the standard of telephonic conversation.
8. To ensure all the files are up to date within the department.
9. To ensure all the master keys are handled safely and conduct inventories.
10. To ensure all the information received with all types of requests/queries are relayed to concerned team members and do follow ups for completion of the same.
11. Check and update the room status to the attendants and supervisors. Share the information such as queue rooms, late check out rooms, etc.
12. To ensure to update the housekeeping notice boards on daily basis with the required information.
13. Prepare AM and PM discrepancy, update extra bed report.
14. Log all the lost and found items properly and store safely.
15. To have a complete understanding of and to adhere to Swissotel Hotels & Resorts policy relating to Fire, Hygiene, Health, and Safety.
16. Update all types of logs in the system as well as on the order taker logbook/sheet.
17. To report damages to the Director of Housekeeping and Engineering Coordinator.
18. Check all the emails and respond on required ones.
19. Ensure self and the team use the Resident’s and Guests name when greeting.
20. Actively seek feedback from customers to ensure a reputation of consistency and quality is achieved.

1. Passionate about people and service orientated
2. Demonstrates organizational skills and high attention to detail
3. A high level of interpersonal skills with the ability to communicate with all levels of employees
4. Proven team working skills and ability to work effectively and contribute to a team
5. Multicultural awareness and ability to work with people from diverse cultures
6. Flexible and able to embrace and respond to change effectively
7. Ability to work independently with shift flexibility and has a good initiative in a dynamic environment
8. Self-motivated and energetic

Your team and working environment:

Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.