ICT Teacher

ABOUTUS

Formedwith the vision of helping brands in digital customer experiences,we believe that machine learning and AI will fundamentallytransform omni-channel digital engagement. We are visionaries, datascientists, and coders. We are also customers who feel the pain ofbrands with disjointed customer experiences, with myriad productecosystems to deal with the end clientseffectively.

Weare the leading true omni-channel Digital Customer ExperiencePlatform with a #beyondORM #beyondListening #takecontrol. We havebeen helping brands and enterprises to enhance their digitalcustomer experience and gain insights through data &analytics. With our AI-driven conversation cloud and digital mediacommand center, and real-time dashboards, we empower our clients#beyondsocial. We are headquartered in the US, have a physicalpresence in India and the US, and function through partners in theAPAC region. Our product is sold in over 100 countries directly orthroughpartners.

Responsibilities

1.CustomerOn-boarding: new customer on-boarding by helping them realise theimportance of ourproduct.

2.AccountEscalations: Support or response to any alerts, red flags for someissue or any critical or overdue customer supportticket.

3.Renewals: followup on current month / quarter renewals to avoid any last-minutesurprise
Up-sell and cross-sell: Expansion and upgradesare to be guided to the customers while managing theiraccounts.

4.Periodic healthchecks: conduct periodic health of all the accounts and ensure thebest practices have beenfollowed.

5.CustomerAdvocacy: Build and maintain healthy customer relationship andhelping them throughrenewals.

6.Training andfeature Announcements: Facilitate the training on the regularupdates and new feature additions in theplatform.

7.SPOC for all accounts you d be managing.

8.Is often thefirst port of call for customers and is available to answer anyin-boundquestions.

9.Liaison betweenclient and supportteam

Requirements

Requirements

Candidate withan affinity towards working for an exciting technology company withSAASoffering.

Hands onexperience in handling customer on-boarding, training, maintainingcustomer s problem and providing the solution aroundit.

Excellentcommunication and writtenskills.

Proactiveattitude, Positive attitude and strong workethic.

Strong sense ofcustomersatisfaction.