IT Manager

• Application Management - Knowledge of software development methodologies including requirements analysis, design, development, testing, deployment, and maintenance.
• System Administration - Windows Server, virtualization platforms (e.g., VMware, Hyper-V) and cloud services
• Technical Troubleshooting - diagnosing and resolving technical issues related to the POS system, including database errors, server problems, and integration.
• ERP System Knowledge - deep understanding of the ERP system in IS retail, including its modules, and functionalities.
• Integration Skills - Understanding of integration methods and protocols for connecting the ERP system with other business applications, such as POS, self-checkout systems, electronic labels, scales, scale servers, e-commerce platforms and third-party software.
• Data Management - Knowledge of data management principles and techniques, including data import/export, master data management, data cleansing, and data migration to ensure the accuracy and integrity of data within the ERP system.
• Business Process Understanding - Understanding the organization's business processes and how they are supported by the ERP, front-end and back-application systems to work with business requirements.
• Database Management - SQL server
• Query Languages -SQL and Dax
• Database - Backup and Restore of SQL DB
• Experience in managing API, XML, and text file integrations.
• Analytics - Creating operational reports and dashboards.
• Security -Knowledge of information security principles and best practices

Skills

• A bachelor's degree in computer science, information technology, or a related field.
• 5-10 Years experience in Retail IT Solutions (SAP ERP, POS, ESL, CRM) Administration and technical Support including Integration monitoring.
• Well experienced in SQL Server and database administration including recovery, restore and troubleshooting.
• Experienced in retail IT operation and day to day support for the Front-End users.
• Required Experience in Servers Administration and support across all the business units.
• Required 5-10 years’ Experience in Scale Solution management across all the sites.
• Required Experience in Networking, Infrastructure, VPN, IPVPN, FTP management.
• Required Knowledge in Self-checkout solution and Electronic shelve label solution.
• Required knowledge in 3rd party omni channels solution management & integration.
• Knowledge of back-office functionality (Master data, Vendor, Inventory, Sales Management).
• Day to day support for the back-office users (Commercial, Operation, Finance).
• Experience in CCTV Solution Management with Contractor.
• Required Experience in Biometric Application management across the units.