ITSM Consultant (sMax) - Qatar (Onsite)

Job Role: ITSM Consultant (sMax) 

Experience: 10+ years

Location: Qatar (Onsite)

Duration: 1 year

Work shifts: 8 hours

Job purpose:

IT Service Management (ITSM) is a set of practices and processes to align IT services with an organization's and its customers' needs. ITSM means the firm is committed to delivering high-quality IT services that meet business objectives and contribute to 
organizational success. ITSM includes a range of tasks, such as service strategy, design, transition, operation, and continuous improvement. 

Key accountabilities Experience, qualifications and skills: 

Experience: 
• Preparing Solution design document, Requirement traceability Matrix, As-build, and Test Plans document 
• Take ownership of the deliverables as per effort estimation and lead to deliver and close the project with a team. 
• Strong skills in APIs, Linux CLI, Windows CLI, and Virtualization. 
• Hands-on experience in any one of scripting - Python, JavaScript, Shell scripting, PowerShell scripting etc. 
• Understanding of how to use REST/ SOAP API, concept of XML and JSON. 
• Experience in deploying and integrating OpenText (Formerly Micro Focus) Ops Bridge suite of products independently. 
Expert in Ops Bridge suite of products with in-depth hands-on experience of at least 2-3 products in Ops Bridge suite. 
• Configure High Availability, SSL SSO for Ops Bridge Suite of Products 
• Conduct product Knowledge Transfer session with the end customer. 
• Unix (RHEL) and windows OS knowledge and experience. 
• Experience on PostgreSQL. 
• Experience in working with Product Support and R&D for product related issues.

• Demonstrated technical documentation skills - technical documentation, solution design, release notes, user guides, test plans, test results summary document etc.

Skills: 
• sMax Rules, Libraries 
• UCMDB 
• CMDB 
• sMax 
• Kubernetes 
• ITIL 

Qualifications and certifications: 
• Bachelor’s degree in computer science 
• Certification in programming 
• PMI/ ITIL Foundation Certified is a plus