Operations Manager

We’re looking for an Operations Manager who acts as the glue holding our fast-moving startup together.

Remote. Full-time. Mission-driven.

You’ll be the backbone of our early days - blending executive support, strategic partnerships, and day-to-day ops to help us build ethical tech infrastructure.

Tasks

Strategic Partnerships:

• Partnership Relations: Scout for new collaborations while maintaining strong ties with existing partners, vendors and our legal team. You’ll be the friendly face of Thaura in emails and calls.
• External Representation: Occasionally represent Thaura in external meetings or events.

Customer Success & Insights

• Customer Success: Serve as the primary point of contact for customer inquiries, acting as the voice of Thaura.
• Data Insights: Analyze data to provide actionable insights to our product and engineering teams. Help us understand why people love (or struggle with) Thaura.

Administrative & Operational:

• Process Improvement: Identify bottlenecks in how we work and fix them. Whether it’s streamlining a workflow or setting up a simple automation tool, you’ll make our lives easier.
• Founder Enablement: Manage calendars, travel, and inbox triage so the founders can focus on product and strategy. Think of yourself as their right hand.
• Administrative Processes: Draft, edit, and organize documents and handle registrations, applications, and other processes.
• Financial Administration: Assist with financial administration, including invoice tracking and expense reporting.
• Project Flexibility: Jump in wherever needed - whether it’s drafting a document, organizing a team retreat, or handling a special project.

Requirements

• Mission-Driven Above All: You're not just looking for a job - you're looking for a cause. You believe technology should serve people, not exploit them, and you want to help us build the ethical infrastructure that proves it’s possible.
• Warm Communicator: You communicate clearly, warmly and with frank simplicity. No corporate fluff - just honest and straightforward. You represent Thaura’s values in every interaction.
• Tech-Savvy: You’re comfortable learning new tools quickly. You enjoy automating repetitive tasks and finding smarter ways to work.
• Organized & Efficient: You bring order to chaos. You thrive on structure and clarity.
• Analytical Mindset: You have an analytical mind but lead with empathy. You can spot trends, identify bottlenecks, and use insights to improve operations rather than just reacting to them.
• Adaptable & Flexible: Startup life is chaotic. You thrive when priorities shift and aren’t afraid to wear multiple hats. You stay calm under pressure and keep things moving.
• Positive Energy: You bring good vibes to the team. You’re collaborative, optimistic, and make work feel energizing rather than draining.
• Experience: Previous experience in customer success, operations, or executive assistance preferred. Experience in the AI/SaaS sector is a strong plus.
• Language Skills: Native or fluent proficiency in English. Arabic is a bonus.

Benefits

• Build the Alternative: In an industry obsessed with endless scale at the cost of values, you’ll join a team that does the opposite. Your work directly supports the creation of ethical tech infrastructure.
• Join a Young, Energetic Team: Work alongside the founders and a tight-knit group of passionate believers. We are small, agile, and driven by purpose, not profit margins.
• Remote Flexibility & Compensation: Enjoy full remote work, supported by a competitive salary.

How to Apply: Please send your resume and a brief note answering this question:

• In one sentence, why does building alternative ethical infrastructure matter to you personally?