Major Responsibilities
• Provide efficient administrative and office management support to the Manager of Performance Evaluation, ensuring that tasks are completed
effectively and within agreed-upon timelines.
• Plan, schedule, and coordinate departmental administrative activities, ensuring the smooth operation of day-to-day activities and the timely
communication of key information.
• Address and resolve inquiries or issues reaching the Performance Evaluation office promptly and efficiently, and manage a variety of administrative
details, such as keeping informed of departmental activities, transmitting information, and monitoring day-to-day operations.
• Participate in the development of policies and procedures, overseeing their compliance and implementation within the department.
• Assist in preparing analytical performance evaluation reports and other required reports in a timely basis.
• Support the development of performance evaluation satisfaction surveys and prepare required reports based on the survey results.
• Develop and maintain departmental KPIs and metrics for dashboards, ensuring regular follow-ups and submission of required data.
• Assist in preparing documents for accreditation or other surveys, ensuring compliance with standards.
• Monitor and review department reports for leadership meetings (e.g., SMEC and other committees), tracking improvements and action plans based on these reports.
• Assist in the development and implementation of departmental operational plans and prepare action plans and progress reports.
• Assist in the preparation of the annual budget plan and monitor progress, ensuring adherence to budgetary constraints.
• Verify and ensure the accuracy of all ERP-generated reports, identifying errors and implementing necessary corrections.
• Update and maintain all departmental user manuals, ensuring they reflect current procedures and practices.
• Monitor and assess timelines to ensure the timely completion of all performance evaluation activities.
• Prepare professional memos, emails, reports, and other correspondence, ensuring clarity and precision in communication.
• Coordinate meeting schedules, attend meetings, record minutes, and distribute them promptly.
• Maintain accurate documentation of the evaluation process, data, and reports for future reference.
• Collaborate with translators to translate correspondence and reports between Arabic and English as required.
• The incumbent will undertake any related duties or responsibilities as directed.
Requirements
Skills Requirements
• Bachelor's degree in business administration, Management, Computer Science, Healthcare, or a related field is required for this role
• Minimum of 5 years of post-qualification experience, including at least one year of experience with Oracle ERP PMS (Performance Management System) application within the healthcare industry.
• Minimum of one year of experience in handling the performance appraisal process, including individual objective setting, quarterly feedback, and
conducting self, upward, and downward evaluations.
• Strong command of verbal and written English (command of Arabic is an advantage)
• Excellent presentation and facilitation skills.
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