Project Manager (Change Management & Process Excellence)

Job Description

Key Roles & Responsibilities

Be the bridge between technology, people, and processes to drive positive change, enhance efficiency, and contribute to the overall success of variety of projects.

Process Excellence and Optimization:

• Identify inefficiencies, bottlenecks, and areas for enhancement within existing processes.

• Work closely with cross-functional teams to streamline workflows, enhance productivity, and achieve operational excellence.

• Technical writing of As-Is, and To-Be processes along associated gap analysis, SIPOCs, and RACIs.

Change Management for IT Projects:

• Lead and coordinate change management activities specifically related to IT initiatives. This involves ensuring smooth transitions during system implementation, software upgrades, or digital transformations.

• Collaborate closely with IT team, stakeholders, and end-users to drive successful adoption of new technologies.

• Develop tailored change management plans that address the unique challenges of IT projects.

Overall Project Management:

• Beyond change management, Project Manager will play a pivotal role in overall project management coordinating activities, timelines, and resources across stakeholders.

• Monitor project progress, identify risks, and implement mitigation strategies.

• Collaborate with project managers, business analysts, and other stakeholders to ensure successful project outcomes.

Expert Guidance and Evaluation:

• Provide expert advice on handling organizational change, especially within the context of IT projects.

• Evaluate the success of change management initiatives by assessing their impact on employees, processes, and project outcomes:

• Operational: cycle time reduction, higher throughput and utilization / adoption

• Quality: lower defects and fewer mistakes (downtime / financial penalties)

• Cost saving: labor cost reduction and material waste (P&L impact)

• Customer satisfaction: higher NPS survey score, lower complaints, and better employee performance / quality (tailored training)

• Continuously refine strategies based on feedback and lessons learned.

Qualifications

Education & Professional Qualification:

1.Minimum Required:

• Bachelor’s degree in engineering, IT, or business administration.

• PMP Certification or Prince 2 or equivalent project management certifications.

Preferred as a plus:

• Master's degree or HR / Coaching qualifications.

• Certified Change Management Professional CCMP or related.

• Lean Six Sigma or equivalent.

2.Professional Experience:

• 10-15 years’ experience in in a similar function

• Minimum 8 years project management experience in a

• Exposure to organization, policies, stakeholder management and change management is a must.

• Exposure to at least two successful IT transformation, digitalization and ERP implementation is a must.

• Exposure to post-merger integration, M&A and joint ventures is a plus

• Structured problem-solving skills with a keen attention to detail.

• Excellent communication and collaboration skills.

• Excellent MS Office / presentation skills (deliverables)

3.Language Skills:

• Business fluent English