QA/QC Manager

Note: This profile provides a market aligned view of this job’s typical core requirements, informed by Korn Ferry’s Success Profile methodology, and will evolve over time.

Please note, the grade and content for this Job may be subject to change. This will be reviewed and updated in system by the end of Q4. Delivers experienced quality guidance that supports effective delivery and consistent functional practice. Executes a wide range of quality activities that strengthen compliance, assurance and operational reliability. Reinforces adoption of GHD quality systems through accurate application of standards and tools. Develops capability by expanding advisory scope and strengthening professional judgement.

Responsibilities

Responsibilities describe the typical accountabilities and scope of work for this job,  while recognising that individual objectives are set with the manager and may vary over time.

• Audit Compliance: Manage a portfolio of audit assignments. Ensure that the team plans and delivers audits that cover identified risk areas, and that appropriate corrective actions are agreed on with auditees. Resolve issues arising from audits and refer serious or contentious issues to the audit program leader.
• Document Preparation: Edit document in line with organizational style guidelines and prepare information for publication.
• Information and Business Advice: Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
• Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Quality Assurance Testing: Validate and interpret complex test data to evaluate and recommend the suitability of nonstandard materials or components.
• Quality Assurance Testing Design: Develop and validate complex new test methods and procedures for a product or operations segment, incorporating new technologies and meeting changing organizational, customer, and/or regulatory requirements.
• Quality Management System: Contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.
• Work Scheduling and Allocation: Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

Competencies

Competencies describe the observable behaviours that differentiate effective performance in this job and guide expectations, feedback, and development discussions.

• Financial Acumen – Interprets and applies key financial indicators to make better business decisions. For example, swiftly assembles and fluently interprets the financial data and metrics relevant to the role. Draws rich insights from financial and quantitative data. Adheres to relevant budgetary guidelines.
• Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.
• Manages Complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, sees even subtle cues to adapt; deploys a wide range of behaviors to stay effective. Exemplifies flexibility and resourcefulness; responds deftly to a variety of challenges and situations.
• Tech Savvy – Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

Skills

Skills reflect the technical, professional, and functional capabilities required to perform the job effectively at the expected level, and guide assessment and development.

• Assessment – Works at an advanced level to assimilate and understand data and information from various sources in order to draw appropriate conclusions and make relevant recommendations. Typically works independently and provides guidance.
• Auditing – Works with full competence to conduct audits, identifying exceptions, and developing specific solution or recommendations. Typically works without supervision and may provide technical guidance.
• Compliance software – Works with full competence to automate compliance tasks, maintain regulatory compliance, and generate reports for auditing purposes. Typically works without supervision and may provide technical guidance.
• Data Collection and Analysis - Quality Assurance – Works at an advanced level to collect, process, and analyze quality assurance data to ensure product and service excellence. Typically works independently and provides guidance.
• Data Management Techniques - Quality Assurance – Works at an advanced level to collect, analyze, and interpret quality data from various sources to identify trends, monitor defect rates, assess process effectiveness, and ensure adherence to quality standards and procedures. Typically works independently and provides guidance.
• Planning and Organizing – Works at an advanced level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works independently and provides guidance.
• Policy and procedures – Works at an advanced level to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives. Typically works independently and provides guidance.
• Procurement Quality Management – Works at an advanced level to design, implement and manage procurement quality control systems. Typically works independently and provides guidance.
• Project Quality Management – Works at an advanced level to establish and manage the quality policies, procedures, and responsibilities for a project or program that satisfies the needs for which it was undertaken. Typically works independently and provides guidance.
• Project Testing – Works at an advanced level to design, create and administer the test scripts associated with the delivery of the project, ensuring that the requirements are being met from a functional, design and user experience perspective. Typically works independently and provides guidance.
• Quality Assurance Methodologies – Works at an advanced level to implement rigorous quality assurance processes and procedures to ensure compliance with regulatory standards and adherence to good practices. Typically works independently and provides guidance.
• Quality System Management – Works with full competence to manage the quality management system. Typically works without supervision and may provide technical guidance.
• Requirements Creation and Verification – Works at an advanced level to create the rules for requirements and design quality, perform verification activities, and maintain quality control. Typically works independently and provides guidance.
• Review and Reporting – Works at an advanced level to create reports, and review reports created by others, for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works independently and provides guidance.
• Systems and Tools - Quality Assurance – Works at an advanced level to effectively utilize quality management software, testing tools, and other relevant technologies to identify, track, and resolve defects, ensuring adherence to quality standards and procedures. Typically works independently and provides guidance.

Education

• Bachelor's Degree or Equivalent Level

Experience

• General Experience: Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level. (Over 6 years to 10 years)
• Managerial Experience: Basic experience of coordinating the work of others (4 to 6 months)