Qatar - Operations Executive (Customer Service)

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

We have an exciting opportunity for a Operations Executive (Customer Service) to join our team in Qatar. 

Contract: Permanent

Location: Doha, Qatar (On Site)

Key Duties and Responsibilities:

• Serve as the primary point of contact for customers regarding freight forwarding services (air, sea, and land). 


• Coordinate end-to-end freight forwarding operations for air, sea, and land shipments. 


• Liaise with shipping lines, airlines, transporters, and customs brokers


• Handle booking, documentation, customs clearance, and cargo tracking.


• Coordinate and monitor import/export shipments from origin to destination.


• Provide timely updates to customers on shipment status, delays, and documentation requirements.


• Arrange transportation and shipment delivery for LCL, FCL& AIR shipments.


• Prepare and review shipping documents such as bills of lading, COO, commercial invoices, and packing lists.


• Handle customer inquiries, complaints, and service issues professionally and efficiently.


• Maintain accurate records of customer interactions and transactions in the system.


• Ensure compliance with international trade regulations and company policies.


• Support the sales and operations teams with customer-related information and service feedback.


• Prepare reports on shipment performance, costs, and KPIs.


• Handling vessel clearance and operation.
  

Who You Are:

• Minimum Bachelor’s degree.
  


• Relevant industry experience.


• Basic knowledge of shipping and logistics.


• Proficient in Microsoft Word, Outlook, and Excel.


• Ability to produce clear and accurate documentation.


• Strong presentation and communication skills.
  


• Experience with Salesforce or similar CRM platforms.
  


• Holds a valid driver’s license.

You Will Receive:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - we’ll help you set big goals and exceed them.


• Competitive salary package and performance-based bonus scheme.


• Premium medical health insurance coverage.


• Work with talented, committed, and supportive teammates.


• Value Award celebration events.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: 

Global Perspective - we connect the world and see the bigger picture. 

The Power of People - we rely on the strength of local agent knowledge and relationships. 

Progress - we adopt new thinking and push for positive change in our industry. 

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. 

#WeAreInchcape

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. 

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

#LI-KT1