Receptionist - Wyndham Hotels amp Resorts

Job Summary

The Receptionist is responsible for providing attentive courteousand efficient service to all guests during checkin throughout theirstay and at checkout while maximizing room revenue andoccupancy.

Education &Experience

• College course work in related field helpful.
• Experience in a hotel or a related fieldpreferred.
• High School diploma or equivalentrequired.
• Computer experiencerequired.
• Customer Services experiencepreferred.

PhysicalRequirements

• Flexible and long hours sometimes required.
• Light work Exerting up to 20 pounds of force occasionally and/or upto 10 pounds of force frequently or constantly to lift carry pushpull or otherwise move objects.
• Ability tostand during entireshift.

GeneralRequirements

• Preferable female.
• Maintain a warm andfriendly demeanor at all times.
• Must be ableto effectively communicate both verbally and written with all levelof employees and guests in an attentive friendly courteous andservice oriented manner.
• Must be effective atlistening to understanding and clarifying concerns raised byemployees and guests.
• Must be able tomultitask and prioritize departmental functions to meetdeadlines.
• Approach all encounters with guestsand employees in an attentive friendly courteous andserviceoriented manner.
• Attend all hotelrequired meetings and trainings.
• Maintainregular attendance in compliance with Wyndham Hotels &Resorts Standards as required by scheduling which will varyaccording to the needs of the hotel.
• Maintainhigh standards of personal appearance and grooming which includeswearing the proper uniform and nametag.
• Complywith Wyndham Hotels & Resorts Standards and regulations toencourage safe and efficient hotel operations.
• Maximize efforts towards productivity identify problem areas andassist in implementing solutions.
• Must beeffective in handling problems including anticipating preventingidentifying and solving problems as necessary.
• Must be able to understand and apply complex information data etc.from various sources to meet appropriateobjectives.
• Must be able to crosstrain inother hotel related areas.
• Must be able tomaintain confidentiality of information.
• Mustbe able to show initiative including anticipating guest oroperational needs.
• Perform other duties asrequested bymanagement.

FundamentalRequirements

• Greet and welcome all guests approaching the Front Desk inaccordance with Wyndham standards.
• Maintainproper operation of the PBX console and ensure that all hotelstandards are met (if applicable).
• Answerguest inquires about hotel services facilities and hours ofoperation in a timelymanner.

• Ensure loggingand delivery of packages mail and messages to guests and meetingrooms.

• Review FrontOffice log and Trace Filedaily.

• Answer inquiresfrom guests regarding restaurants transportation entertainmentetc.
• Follow all cash handling and creditpolicies.
• Be aware of all rates packages andspecial promotions as listed in the Red Book.
• Be familiar with all inhouse groups.
• Be awareof closed out and restricted dates.
• Obtain allnecessary information when taking room reservations and follow theratequoting scenario.

• Befamiliar with hospitality terminology.
• Haveknowledge of emergency procedures and assist asneeded.
• Handle checkins and checkouts in afriendly efficient and courteousmanner.

• Use proper twowayradio etiquette at all times when communicating with otheremployees.

• Fullycomprehend and be able to operate all relevant aspects of the FrontDesk computer system.

• Beable to perform and complete all tasks and duties on the shiftchecklist in a timely and efficient manner.
• Beable to complete a bucket check room rate verification report andhousekeeping report.

• Balance and prepare individual paperwork for closing of shiftaccording to hotel standards.
• Maintain andmarket promotions and guestprograms.

• Maintain aclean work area.
• Assist guests with safedepositboxes.