Resort Operation

Dolphin Group, established in 1992, stands as a testament to the power of vision, collaboration, and unwavering commitment

We are seeking an experienced and decisive Resort Operations professional to lead and manage the comprehensive daily operations of our premier resort in Sealine, Qatar. In this pivotal role, you will oversee all aspects of resort operations, ensuring exceptional guest experiences while maintaining operational excellence, efficiency, and profitability. You will manage a diverse team, coordinate multiple departments, and implement strategic initiatives that drive the resort's success in this dynamic hospitality market.

• Oversee all daily operational activities across the resort, including front office, housekeeping, food and beverage, maintenance, and guest services departments
• Lead, mentor, and manage resort staff, fostering a culture of excellence, accountability, professional development, and continuous improvement
• Develop and manage operational budgets, monitor expenses, and implement cost-control measures while maintaining exceptional service quality standards
• Ensure compliance with health, safety, environmental regulations, and local Qatar hospitality standards, conducting regular audits and implementing corrective actions
• Coordinate with department heads to optimize resource allocation, staff scheduling, inventory management, and vendor relationships
• Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement, operational efficiency, and revenue optimization
• Manage guest relations and resolve escalated complaints with professionalism, empathy, and discretion to enhance satisfaction and loyalty
• Implement and maintain property management systems and operational procedures to streamline processes and enhance efficiency
• Develop and execute strategies to enhance guest satisfaction, occupancy rates, and revenue generation while maintaining brand standards
• Liaise with corporate management, ownership, and external stakeholders regarding operational performance, strategic initiatives, and market opportunities
• Ensure the resort maintains its brand standards and delivers consistent, high-quality service experiences across all guest touchpoints
• Coordinate maintenance and facilities management to ensure the resort property remains in optimal condition and meets safety standards

**Required Qualifications:**

• Minimum 10 years of progressive operations management experience in a hotel or resort environment
• Proven track record of successfully managing multi-departmental teams and staff of 50+ employees
• Strong financial acumen with demonstrated experience in budget management, cost control, and revenue optimization
• Proficiency with property management systems (PMS) and hospitality management software
• Comprehensive knowledge of hospitality industry standards, health and safety regulations, and compliance requirements
• Excellent communication and interpersonal skills with the ability to lead, motivate, and develop teams effectively
• Strong problem-solving abilities and sound decision-making skills under pressure and in complex situations
• Guest-focused mindset with a commitment to delivering exceptional service experiences
• Organizational and time management skills with the ability to manage multiple priorities effectively
• Leadership capabilities with experience in strategic planning and operational decision-making
• Vendor and supplier management experience
• Proficiency in analyzing performance metrics and KPIs to drive operational improvements

**Preferred Qualifications:**

• Experience managing luxury or upscale resort properties
• Familiarity with Gulf region hospitality standards or Middle Eastern resort operations
• Knowledge of food and beverage operations and coordination
• Experience with revenue management and yield optimization strategies
• Crisis management and problem resolution experience in hospitality settings
• Multilingual capabilities (Arabic language skills are advantageous)
• Experience with sustainable and eco-friendly resort operations
• Conflict resolution and mediation expertise
• Background in housekeeping operations oversight and front office management
• Experience with staff training and development programs
• Knowledge of maintenance and facilities coordination in resort environments