Section Head-HR Shared Services

Doha, Qatar Posted a month ago Expires in 2 months Investment Management / Financial Services

To oversee, manage, and lead the day-to-day operations of the HR Shared Services team; to provide support to employees, department managers, business heads/directors, and stakeholders across HR Functions, including but not limited to employee inquiries, HR data management, attendance and leave management, payroll processing, benefits and staff accommodation administration, and HR systems maintenance; to ensure delivery of a progressive, efficient, and consistent employee experience within all aspects of HR operations, and to ensure that all services delivered are done so in accordance with agreed policies and procedures.

Leadership and Team Management:

Lead, coach, and develop the HRSS team to ensure high performance and continuous improvement.

Set clear objectives, provide regular feedback, and conduct performance evaluations.

Provide team training on new or changed processes and protocols, ensure the team is regularly refreshed and updated, and take ownership of their continuous professional development.

Foster a collaborative and inclusive team culture that promotes accountability, innovation, and employee engagement.

Create a ‘one team’ ethos to ensure the effective delivery of Employee Lifecycle interventions, develop the team’s work plan, ensure the coordination and allocation of work, and ensure continuous improvement activities to agreed plans.

HR Shared Services Operations:

Oversee the day-to-day operations of the HR Shared Services team, ensuring efficient and effective delivery of services to internal stakeholders.

Monitor key performance metrics and utilize data-driven insights to identify areas for improvement and implement corrective actions as needed.

Identify areas for process improvement within HR Shared Services operations and to implement changes to enhance efficiency, effectiveness, and customer satisfaction.

Resolve escalated issues and concerns raised by employees, managers, or other stakeholders. This may involve conducting investigations, facilitating discussions, and implementing corrective actions to address underlying issues.

Evaluate HRSS-related vendor proposals, monitoring service levels, and resolving issues as needed.

Budget and Expenses Monitoring:

Oversee the HR Shared Services related budgets, including tracking expenses and ensuring alignment with allocated funds.

Collaborate with finance teams to forecast future HRSS expenses and justify budget requests.

Implement cost-saving measures where possible without compromising service quality.

Regularly review expenditure reports and adjust spending as needed to optimize resource allocation.

HR Analytics, Dashboards, and Reports:

Utilize HR analytics tools to gather and analyze data related to employee demographics, performance, turnover, and other relevant metrics.

Develop and maintain HR dashboards to visualize key performance indicators (KPIs) and provide actionable insights to stakeholders.

Generate comprehensive reports on HRSS operations, including service delivery metrics, employee satisfaction levels, and compliance adherence.

Stay updated on industry best practices and emerging trends in HR analytics to continuously enhance reporting capabilities and data-driven decision-making processes.

Policy Development and Implementation:

Develop and implement standardized HR policies, procedures, service level agreements (SLAs), and guidelines governing the operation of HR Shared Services to streamline HR service delivery and ensure compliance with relevant laws, regulations, and company policies and for communicating changes to stakeholders to enhance the employee experience.

Data and Reporting:

Access, analyze, and utilize HR data to inform decision-making, monitor performance metrics, and generate reports for internal stakeholders. To implement data security measures to protect sensitive information.

Create and provide reports, statistical analysis, and information for Department Manager/Management.

Employee Support and Query Resolution:

Serve as the escalation point for complex employee inquiries and issues, ensuring timely and accurate resolution.

Collaborate with cross-functional teams, including HR Business Partners, Talent Management, Administrative Affairs, Government Relations, etc., to address employee needs and deliver integrated HR solutions.

HR Systems and Technology:

Oversee the administration and maintenance of HR systems and technology platforms, including the HRIS, payroll software, and employee self-service portal.

Collaborate with IT / ERP & Applications and external vendors to implement system enhancements, upgrades, and integrations to support HR service delivery and improve operational efficiency.

Internal and External Audit Management:

Serve as the primary point of contact for internal and external auditors regarding HR-related matters.

Coordinate audit activities, including providing requested documentation and facilitating meetings with audit teams.

Ensure compliance with audit requirements and address any findings or recommendations promptly.

Collaborate with relevant stakeholders to implement corrective actions and improvements based on audit findings.

Maintain effective communication with audit teams to address inquiries and provide necessary support throughout the audit process.

Continuously assess and enhance internal controls to mitigate risks and improve audit readiness.

Compliance and Risk Management:

Ensure compliance with relevant employment laws, regulations, and company policies in all HR Shared Services activities.

Partner with Legal and Compliance teams to assess risks, develop mitigation strategies, and implement controls to safeguard employee data and privacy.

Skills

Skills : Multitasking, Problem-solving, Time Management, Negotiation, Reporting, Analytical Thinking, Conflict Resolution, Change Management, People Management, Budgeting, and Organization Skills.

Behavioural Competencies : Business Acumen, Customer Focus, Innovations and Change, Analysis and Decision-Making, Teamwork and Leadership, Drive for Results, Integrity and Commitment, Communicating and Influencing, Equality, diversity, and respect.

Language(s) : Arabic and English.

Computer: Excellent Command of using MS Office Applications/Tools and ERP System (Microsoft Dynamics 365).

Knowledge: Strong knowledge of HR processes, policies, and best practices, with a focus on service delivery and customer satisfaction.

• Other: Proven track record of driving process improvements, managing change, and delivering results in a fast-paced, dynamic environment. Experience in managing HRIS platforms and proficiency in HR analytics and reporting.

Education: 

Bachelor’s Degree or higher in Human Resources, Business Administration, or related field.

Education

Bachelor’s Degree or higher in Human Resources, Business Administration, or related field.