• L1 and L2 Support –Timely troubleshooting and problem resolution within SLA

• Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document

• Creating and maintaining user manual and admin manuals

• Onboarding of New Users (Supporting Application Training)

• Working with Cross-Functional Teams

• Collaborate with business stakeholders to resolve issues, implement enhancements, and support UATs.

• Analyzes and correlates data to define problems. Identifies alternatives.

• Expert knowledge of software configuration and support, experience with relational databases and report generation.

• Oversees and reviews workflow analysis of existing systems to determine new procedures for maximizing the benefits achieved through use of the automation. System recommendations reflect utilization of workflow/process analysis.

• Coordinates and directs project staff to ensure projects/requests are completed within timetables and objectives are met as evidenced by project plan documentation in accordance with IT documentation standards.

• Research and recommend alternative actions for problem resolution

• Employ productivity aids in all aspects of assignments

• Provides project management leadership for projects as evidenced by project planning, problem resolution, change control and quality assurance activities.